# Analytics — Mihu AI

REAL-TIME INSIGHTS

# Data-Driven Decisions

Track every conversation, measure agent performance, and uncover actionable insights with comprehensive analytics and reporting.

Explore Dashboard (https://mihu.ai/analytics) View Sample Report (https://mihu.ai/analytics)

Live Dashboard

## Everything at a Glance

Real-time metrics, trends, and insights in a single, unified dashboard.

Analytics Dashboard

Last 7 days

Export

+18%

12,847

Total Conversations

+5.2%

94.7%

Resolution Rate

12% faster

0.8s

Avg Response Time

+0.3

4.8

Customer Satisfaction

Conversation Volume

Daily

Weekly

Monthly

2.5k

2.0k

1.5k

1.0k

0.5k

Inbound

Outbound

Channel Distribution

12.8k

Total

Voice Calls

44%

WhatsApp

26%

Social

17%

Email

13%

Key Metrics

## Track What Matters Most

Comprehensive metrics across every dimension of your AI-powered communications.

Conversation Metrics

Track volume, duration, and outcomes across all channels and time periods.

Total calls Avg duration Peak hours Queue time

Resolution Analytics

Measure first-contact resolution, escalation rates, and successful outcomes.

FCR rate Escalations Handoffs Containment

Sentiment Analysis

AI-powered sentiment tracking for every conversation with trend analysis.

Positive % Negative % Trends Keywords

AI Performance

Monitor AI accuracy, confidence scores, and intent detection success rates.

Accuracy Confidence Intent match Fallbacks

Customer Satisfaction

CSAT scores, NPS tracking, and customer feedback analysis in real-time.

CSAT score NPS Feedback Reviews

Cost Analytics

Track cost per conversation, savings vs human agents, and ROI metrics.

Cost/call Savings ROI Efficiency

Conversation Intelligence

## Deep Dive Into Every Conversation

Full transcripts, sentiment analysis, and performance scores for every interaction.

Conversation Reports

Recent Conversations

Filter

Export

Contact

Channel

Duration

Sentiment

Score

Action

JS

John Smith

Today, 2:34 PM

Voice Call

4m 23s

Positive

94%

View

EJ

Emily Johnson

Today, 1:15 PM

WhatsApp

12 msgs

Neutral

88%

View

MW

Michael Wilson

Today, 11:42 AM

Instagram

8 msgs

Positive

96%

View

SB

Sarah Brown

Today, 10:08 AM

Voice Call

6m 45s

Negative

45%

View

DM

David Martinez

Yesterday, 4:22 PM

WhatsApp

15 msgs

Positive

91%

View

AI-Powered Insights

## Actionable Recommendations

Our AI analyzes your data and surfaces insights you can act on immediately.

Performance Opportunities

Peak call volume at 2-4 PM suggests adding more capacity during this window could reduce wait times by 23%.

WhatsApp resolution rate increased 12% after adding product catalog quick replies. Consider expanding to Instagram.

"Pricing inquiry" intent has 34% escalation rate. Adding pricing FAQ to knowledge base could reduce escalations.

Areas Needing Attention

Negative sentiment increased 8% for "billing support" topic this week. Review recent transcript patterns.

Average handle time for "returns" increased from 3.2 to 4.8 minutes. New return policy may need clearer documentation.

5 customers mentioned competitor "XYZ Corp" in conversations this week. Consider competitive analysis review.

Advanced Features

## Enterprise-Grade Analytics

Powerful tools for teams that need deep insights and custom reporting.

### Custom Dashboards

Build personalized dashboards with drag-and-drop widgets. Create role-specific views for managers, agents, and executives.

### Scheduled Reports

Automate report delivery daily, weekly, or monthly. Send to stakeholders via email in PDF, Excel, or CSV format.

### Advanced Filtering

Filter by any dimension—channel, agent, intent, sentiment, date range, customer segment, and custom fields.

### Real-Time Alerts

Set up custom alerts for anomalies, threshold breaches, or specific events. Get notified via Slack, email, or SMS.

Data Export

## Your Data, Your Way

Export data in multiple formats or connect directly to your BI tools.

Excel & CSV

Download raw data in spreadsheet format for custom analysis in Excel or Google Sheets.

PDF Reports

Generate beautiful, shareable reports with charts and insights ready for stakeholders.

API Access

Connect directly to your BI tools like Tableau, Power BI, or Looker via our REST API.

## Ready for Data-Driven Insights?

Start tracking every conversation and making smarter decisions today.

Start Free Trial (https://mihu.ai/analytics) Request Demo (https://mihu.ai/analytics)

## Related product updates

See what is new in Mihu AI

Product update · Reports

### Custom Reports: Describe the Report in One Sentence, Get the Dashboard

Type what you want to see. The AI builds each widget from your data, verifies the numbers, and lays them out on a canvas you rearrange by hand. Or open one of eighty sector templates.

 (https://mihu.ai/blog/custom-reports)

Product update · Boards

### Boards: Get Your Custom Boards, Built From the Whole Platform

Get your custom boards: nearly two hundred live widgets in a drawer, seventy-two ready-made views by sector and role, named boards you switch between, and a Default board that is always one click away.

 (https://mihu.ai/blog/boards)