# Changelog

We ship updates to Mihu Loop and the Mihu AI platform roughly every two weeks. For everything in between, follow us on LinkedIn (https://www.linkedin.com/company/mihu-ai) .

Desktop App

September 8, 2026

## Use Mihu Loop Directly on Your Computer

See Details (https://mihu.ai/download)

Mihu Loop is no longer just a tab in your browser. Download it and it runs directly on your computer — the same inbox, calls, and tickets, in its own window.

→ Native desktop app: for macOS, Windows and Linux — the download page detects your system and gets you the right build automatically.

→ Live in seconds: install, sign in, and your queues, conversations and tickets are exactly where you left them.

→ Always current: Mihu Loop checks for new versions on its own, so you're never behind.

Ticketing

September 7, 2026

## Tickets: Opened Automatically, Routed to the Right Person

See Details (https://mihu.ai/blog/tickets)

The moment a conversation ends, your Observer agent decides whether it needs a ticket — a complaint, a sales opportunity, or a loose end, matched against what you've told it to look for in Settings — opens it, and routes it before anyone has to ask who's handling this.

→ Auto-classified: tell your Observer agent in plain language what should count as a complaint or an opportunity in Settings, and every ticket gets tagged and scored against that.

→ Auto-routed: sent to the same queue or team member the conversation itself would have reached — unassigned and ready if nobody specific fits.

→ Linked to the conversation: every ticket opens straight back to the original call or thread, no searching required.

→ List or Kanban: Open, In Progress, Waiting on Customer, Resolved, Closed — filter by priority, tag, source, or who's holding it.

app.mihu.ai/tickets

Tickets (5)

List Kanban

OPEN 2

#7 Normal AI · 84%

Customer interested in financing a 2026 XC90

● Opportunity

Unassigned 7h ago

#6 Normal AI · 93%

Customer requesting trade-in value for a 2019 sedan

● Missing Info

Unassigned 13h ago

IN PROG. 2

#5 High AI · 91%

Financing pre-approved by AI — awaiting finance manager credit sign-off

● Opportunity

Finance Manager 2h ago

#4 Normal Manual

Customer unhappy — loaner car not ready at pickup

● Complaint

Demo Account 23h ago

WAITING 1

#8 Normal AI · 86%

Customer comparing lease vs. finance before deciding

● Opportunity

Unassigned 7h ago

RESOLVED 0

No tickets here

CLOSED 0

No tickets here

Contact Center

September 3, 2026

## Knowledge, Copilot, Autopilot, and Human in the Loop

See Details (https://mihu.ai/blog/launch-week-day-4-03-09-2026)

It retrieves, it writes, it sends — and all three are on the record. Autopilot, Copilot and Human First can be set on a queue, on a channel, or on one conversation.

Copilot now reaches live calls too: the AI agent stays on the line, hears both sides, and prompts your team member with the next line instead of speaking itself.

→ Autopilot — the AI agent sends: it retrieves, writes and sends the reply itself, with every step on the record.

→ Copilot — it drafts, your team sends: the AI agent writes the whole reply, then stops at your team member's screen as an AI draft.

→ Say Next on live calls: the AI agent listens on the line and feeds your team member the next line to say, without ever speaking itself.

→ Take over, hand back: control can move between the AI agent and a team member in both directions, mid-conversation.

Knowledge Library · Company knowledge base

‹ All tables Stock Data 16,851 records Updated 2 Sep

🔍 estate 2.0 diesel

Match Brand Model Updated

0.86 Volvo V60 D4 2026-09-01

0.81 Volvo V90 D5 2026-09-01

0.64 Volvo XC60 B4 2026-08-28

0.31 Volvo XC90 Recharge 2026-08-28

Sixteen thousand rows, and a score on every one of them. That score is the whole product.

Contact Center

September 2, 2026

## LOOP: The Contact Center Where AI Agents Are Colleagues

See Details (https://mihu.ai/blog/launch-week-day-3-02-09-2026)

Everything a floor needs, on one screen that never navigates away — one inbox, seven channels, and three columns: what is waiting, what you are doing, and what the AI agent knows.

When the AI agent stops, it does not go quiet — it raises an alarm, and every escalation state looks different on purpose so nothing gets missed.

→ One inbox, seven channels: every channel lands on the same desk, so nobody switches tabs to keep up.

→ Three modes, one switch: Autopilot, Copilot and Human First, set per queue, per channel, or per conversation from the header.

→ Voice, live: the AI agent joins the call itself and works alongside the team member on the line.

→ Escalations you cannot miss: a distinct state for every reason an AI agent hands a conversation back.

Mode Who does what Use it for

Autopilot Mihu AI handles the conversation and sends the replies itself, and hands off to a team member the moment your rules say so. Repeat questions: order status, invoices, hours, rebooking

Copilot The AI agent drafts and suggests; you approve, edit and send. Anything touching money or a commitment waits for approval. Sales, and anything with a policy edge

Human First You handle it; the AI agent stays silent, with suggestions on demand. VIP accounts, safety, complaints

Set the mode on a queue, on a channel, or on one conversation. The customer never sees the switch.

Team & Routing

September 1, 2026

## Team, Roles, Logs, Queues, and Smart Routing

See Details (https://mihu.ai/blog/launch-week-day-2-01-09-2026)

Who gets into which part of Mihu, and how far — plus a full log of every screen opened and every request made, allowed or denied.

Team Management is also where queues route incoming calls and messages: one email, one role, and a new teammate is in.

→ Roles and scopes: bundle the exact permissions a job needs into one role, instead of ticking boxes for every new arrival.

→ Access logs: every request logged with the time, the member, the path they opened, and whether it went through.

→ Queues with SLA, flow and hours: set how fast, what happens off-plan, and when the lights are on, per queue.

→ Smart routing: rules of your own decide exactly where a call or message goes the moment it arrives.

Sales CA WA SM 4 agents SLA 30s

Support CA WA EM 6 agents SLA 60s

Billing EM IG 2 agents SLA 5min

Every queue in one line: its channels, its agents, its target and its rules.

Security & Identity

August 31, 2026

## Domain, Security, and Identity

See Details (https://mihu.ai/blog/launch-week-day-1-31-08-2026)

The address people type, the lock on the door, who gets a key, the name on the wall — four settings, one sitting.

Every workspace still ships with a mihu.ai address that keeps working, but the workspace can now look and feel entirely like your own.

→ Your own domain: point an address you own, like app.yourcompany.com, at your workspace.

→ Workspace-wide 2FA: one switch turns on two-factor authentication for everyone in the workspace at once.

→ Hand out keys, not copies: publish a registration link and approve every access request yourself.

→ Put your name on it: swap the logo so your team opens a workspace that looks like yours.

Mihu workspace 2FA, workspace registration, and custom domain settings

Integrations

July 22, 2026

## Mihu AI Is Now on Zoho Marketplace

See Details (https://mihu.ai/blog/mihu-ai-zoho-marketplace)

Call, message, and track every lead without leaving Zoho CRM. Link your Mihu AI account and voice/WhatsApp agent once, and it's available on every record.

A lead comes in from a website form, a rep calls straight from the record, and the outcome is already on the timeline before they've opened a new tab.

→ Actions on the lead record: call, send a WhatsApp template, or add to a campaign in one click, without leaving the CRM.

→ Automatic logging: every call and message is written back as a note automatically, with outcome, content and timestamp.

→ Minutes to set up: connect your workspace subdomain and API token, choose your agents — no code required.

Mihu AI actions menu on a lead record inside Zoho CRM