# AI for E-commerce — Mihu AI

E-Commerce AI Solutions

# Boost Sales with AI-Powered Customer Support

From product questions to order tracking, Mihu AI handles customer inquiries across every channel—so your team can focus on growth, not tickets.

Schedule Demo (https://mihu.ai/contact) View Case Studies (https://mihu.ai/case-studies)

Shopify Integrated

PCI Compliant

Multi-Language

Order Shipped

#ORD-4829 • Arrives Fri

+34% CSAT Score

vs. last quarter

AI Support Agent

Live

Emma Rodriguez

Order Inquiry

01:23

"Hi, I ordered the blue dress in size medium last week but I need to exchange it for a large. Can you help me with that?"

87%

Resolution Rate

<15s

First Response

+28%

Upsell Rate

Why E-Commerce Brands Choose Us

## Built for High-Volume Retail

Instant responses, seamless integrations, and AI that actually understands your products and policies.

<15s response

### Instant Customer Support

Engage every chat, call, and message instantly—24/7—across WhatsApp, Instagram, Messenger, and your website.

Order Sync

### Full Platform Integration

Seamless sync with Shopify, WooCommerce, Magento, and all major platforms. Real-time order, inventory, and customer data.

Personalized

### Customer-Aware AI

AI knows order history, preferences, and past interactions. Deliver personalized experiences that drive loyalty and repeat purchases.

Core Capabilities

## Everything Your Store Needs

Purpose-built components for e-commerce customer experience.

Order Tracking

Real-time shipping updates

Returns & Exchanges

Automated RMA processing

Product Questions

Sizing, specs, availability

Abandoned Cart

Recovery conversations

Use Cases

## AI Built for E-Commerce

Explore how Mihu AI handles real customer scenarios with speed, accuracy, and a personal touch.

Support

Order & Shipping

Returns

Returns & Exchanges

Pre-Sale

Product Questions

Recovery

Abandoned Cart

Retention

Loyalty & Reviews

Most Popular

### Order & Shipping Support

Handle "where's my order" inquiries instantly with real-time tracking, delivery updates, and proactive shipping notifications.

-68%

WISMO Tickets

94%

Auto-Resolved

Key Capabilities

#### Live Tracking

Real-time carrier updates from all major shippers

#### Proactive Alerts

SMS and email updates at key milestones

#### Delivery Estimates

Accurate ETAs based on real carrier data

#### Issue Detection

Auto-escalate delays and lost packages

Workflow

1

Inquiry

Customer asks

2

Lookup

Fetch order data

3

Update

Share status

4

Resolve

Or escalate

Post-Purchase

### Returns & Exchanges

Streamline the returns process with automated RMA generation, prepaid labels, and intelligent exchange recommendations.

+41%

Exchange Rate

2min

Avg Resolution

Key Capabilities

#### Policy Enforcement

Auto-verify eligibility based on your rules

#### Auto RMA

Generate return labels instantly

#### Smart Exchanges

Suggest alternatives to save the sale

#### Refund Processing

Auto-refund to original payment method

Workflow

1

Request

Return initiated

2

Verify

Check eligibility

3

Generate

Create RMA/label

4

Process

Refund or exchange

Pre-Sale

### Product Questions

Answer sizing, specifications, compatibility, and availability questions instantly with AI trained on your full product catalog.

+23%

Conversion

97%

Accuracy

Key Capabilities

#### Size Guides

Personalized fit recommendations

#### Spec Sheets

Detailed product information on demand

#### Inventory Check

Real-time stock and restock dates

#### Recommendations

Personalized product suggestions

Workflow

1

Question

Customer asks

2

Retrieve

Search catalog

3

Answer

Provide details

4

Convert

Add to cart

Recovery

### Abandoned Cart Recovery

Re-engage shoppers who left items behind with personalized outreach, answer questions, and offer targeted incentives.

+18%

Cart Recovery

$47

Avg Order Value

Key Capabilities

#### Timed Triggers

Optimized outreach at key moments

#### Conversational

Natural dialogue, not pushy emails

#### Smart Discounts

Offer incentives based on cart value

#### One-Click Checkout

Complete purchase in conversation

Workflow

1

Detect

Cart abandoned

2

Reach

Personalized msg

3

Engage

Answer questions

4

Convert

Complete sale

Retention

### Loyalty & Reviews

Build lasting relationships with post-purchase engagement, review collection, and loyalty program management.

+156%

Review Rate

4.7?

Avg Rating

Key Capabilities

#### Review Requests

Optimally timed post-delivery outreach

#### NPS Surveys

Capture satisfaction scores seamlessly

#### Points Balance

Check and redeem loyalty rewards

#### VIP Perks

Exclusive offers for loyal customers

Workflow

1

Deliver

Order arrives

2

Check-in

Satisfaction msg

3

Request

Ask for review

4

Reward

Grant points

Live Demo

## See Mihu AI in Action

Seamless, personalized conversations that resolve issues and drive sales.

Instagram DM

Order Support

Where's my order? It says delivered but I don't have it ?? Customer • 2:34 PM

I'm so sorry about that! Let me look into this for you right away. I found your order #ORD-7392 - it shows delivered to your front porch at 11:47 AM. Sometimes carriers mark early. Can you check with neighbors or building staff? AI Agent • 2:34 PM

Found it! It was at the side door. Thanks! Customer • 2:41 PM

Voice Transcript

Returns

Thanks for calling StyleCo! I'm your AI assistant. How can I help you today? AI Agent • 00:03

I need to return a dress, it doesn't fit right. Customer • 00:08

Of course! I can help with that. I see your order from last week - the blue midi dress. Would you like a refund, or shall I check if we have a different size available for exchange? AI Agent • 00:12

## Ready to Scale Your Support?

Join e-commerce brands who've reduced support costs by 60% while increasing customer satisfaction.

Schedule Demo (https://mihu.ai/contact)