# Help Center | Mihu AI Help Center # How can we help you today? Find answers, explore guides, and get the support you need to make the most of Mihu AI's powerful automation platform. Search Getting Started Voice Agent Setup WhatsApp Integration API Documentation ### Getting Started New to Mihu? Learn the basics and set up your first AI agent in minutes. (https://mihu.ai/help-center#articles) ### Guides & Tutorials Step-by-step guides to help you master every feature of the platform. (https://mihu.ai/help-center#articles) ### FAQs Quick answers to the most commonly asked questions about our products. (https://mihu.ai/help-center#faq) ### Contact Support Can't find what you need? Our support team is here to help 24/7. (https://mihu.ai/help-center#contact) Browse by Product ## Explore Our Products Select a product to view related FAQs, guides, and documentation. ### General Platform overview, account management, and general questions 15 articles 12 FAQs Account Security Platform ### Voice Agent AI-powered phone calls, voice synthesis, and call handling 12 articles 10 FAQs Phone Numbers Voice Synthesis Call Routing ### Messaging Agent WhatsApp, Instagram DM, Facebook Messenger automation 14 articles 10 FAQs WhatsApp Instagram Messenger ### Agent+ Maker No-code AI agent builder with smart website analysis 8 articles 10 FAQs Website Analysis Customization Deployment ### Contact Center Unified inbox, conversation management, and agent monitoring 10 articles 10 FAQs Inbox Monitoring Reports ### Analytics Performance metrics, reports, and business insights 9 articles 10 FAQs Dashboards Reports KPIs ### Integrations CRM, APIs, webhooks, and third-party connections 11 articles 10 FAQs REST API Webhooks CRM Featured Articles ## Popular Guides & Tutorials In-depth guides to help you get the most out of Mihu AI. Getting Started ### Complete Guide to Getting Started with Mihu AI Learn how to set up your Mihu AI account, create your first AI agent, and start automating customer conversations in under 15 minutes. This comprehensive guide covers everything from initial setup to going live. 12 min read 15.2k views Read Article Developer ### How to Integrate Mihu AI with Your System A technical guide to integrating Mihu AI using REST APIs, webhooks, and SDKs. Includes authentication, endpoints, and code examples. 18 min read Read Article Industry ### Building Automotive AI Orchestration Learn how to create automated workflows for automotive dealerships including lead qualification, appointment scheduling, and service reminders. 15 min read Read Article Channels ### Setting Up WhatsApp Business Integration Complete walkthrough for connecting your WhatsApp Business account to Mihu AI and automating customer messaging at scale. 10 min read Read Article Training ### Training Your AI Agent with Knowledge Base Best practices for building and organizing your knowledge base to make your AI agent smarter and more accurate in responses. 14 min read Read Article Frequently Asked Questions ## Find Quick Answers Browse FAQs by product or search for specific questions. General Voice Agent Messaging Agent Agent+ Maker Contact Center Analytics Integrations What is Mihu AI and how does it work? Mihu AI is an AI-powered contact center platform that automates customer communications across multiple channels including phone calls, WhatsApp, Instagram DM, and Facebook Messenger. Our platform uses advanced natural language processing and machine learning to understand customer inquiries and provide instant, accurate responses 24/7. The system works by analyzing your website and business information to create customized AI agents that represent your brand. These agents can handle inquiries, book appointments, qualify leads, and escalate complex issues to human agents when needed. How quickly can I set up my first AI agent? With our Agent+ Maker, you can create and deploy your first AI agent in under 5 minutes. Simply enter your website URL, and our Smart Website Analysis will automatically extract your business information, services, and create an optimized AI agent configuration. You can then customize the agent name, description, and communication style before going live. What languages does Mihu AI support? Mihu AI supports 32+ languages including English, Spanish, French, German, Portuguese, Italian, Dutch, Arabic, Chinese (Simplified & Traditional), Japanese, Korean, Russian, Turkish, and many more. Our AI agents can automatically detect the customer's language and respond accordingly, or you can configure specific language preferences for your agents. How does Mihu approach security? Mihu provides configurable controls that help organizations design secure customer-conversation workflows. Your organization is responsible for assessing the legal, regulatory and contractual requirements that apply to its use. Access controls: Configure roles and permissions for your team. Data handling: Define retention and handling settings that fit your requirements. Audit capabilities: Review relevant activity and conversation records. Security review: Contact Mihu to discuss your organization’s requirements before processing regulated or sensitive data. What industries does Mihu AI support? Mihu AI is designed to work across multiple industries with specialized configurations for each: Healthcare: Appointment scheduling, prescription reminders, patient inquiries Automotive: Test drive bookings, service appointments, inventory inquiries Real Estate: Property inquiries, showing schedules, lead qualification E-commerce: Order tracking, returns processing, product recommendations Hospitality: Reservations, concierge services, guest support Financial Services: Account inquiries, appointment booking, document requests Can I use Mihu AI with my existing CRM? Yes! Mihu AI integrates seamlessly with popular CRM systems including Salesforce, HubSpot, Zoho CRM, Pipedrive, and many others. We also provide REST APIs and webhooks for custom integrations with any system. All customer interactions are automatically logged and can sync with your CRM in real-time. What is the average response time for AI agents? Mihu AI agents typically respond in under 3 seconds for messaging channels and provide real-time responses for voice calls. Our infrastructure is optimized for low latency with a 99.99% uptime guarantee, ensuring your customers never have to wait for assistance regardless of the time of day. How do I train my AI agent to answer specific questions? You can train your AI agent using our Knowledge Base feature. Simply upload documents, add FAQ entries, or paste content that you want your agent to learn. You can also use the Intent & Decision Builder to create specific conversation flows for common scenarios. The system continuously learns from interactions to improve accuracy over time. Can human agents take over conversations when needed? Absolutely! Our Contact Center provides seamless handoff capabilities. AI agents can automatically escalate complex inquiries to human agents based on sentiment analysis, specific keywords, or customer requests. Human agents can view the full conversation history and take over at any point without the customer noticing any disruption. What kind of support does Mihu AI provide? We offer multiple support channels to help you succeed: 24/7 Live Chat: Get instant help from our support team Email Support: Detailed responses within 4 hours Knowledge Base: Comprehensive guides and tutorials Video Tutorials: Step-by-step visual guides Dedicated Account Manager: For enterprise customers Developer Documentation: API references and SDKs Can I customize the personality of my AI agent? Yes! You have full control over your AI agent's personality and communication style. You can configure: Tone: Professional, friendly, casual, or custom Response length: Brief, moderate, or detailed Greeting style: Formal, informal, or branded Brand voice: Upload style guides for consistent messaging Custom phrases: Specific greetings, closings, and branded terminology How does Mihu AI handle customer satisfaction? Customer satisfaction is built into every interaction. Our AI agents are trained to be helpful, professional, and empathetic. We provide real-time sentiment analysis to detect customer frustration and can automatically adjust responses or escalate to human agents. Our platform maintains an average customer satisfaction rating of 4.9 out of 5 across all interactions. How does the Voice Agent handle phone calls? The Voice Agent uses advanced speech recognition and natural language understanding to have real-time conversations with callers. It can understand context, handle interruptions, and respond naturally using high-quality voice synthesis. The agent can handle multiple calls simultaneously and routes complex inquiries to human agents when needed. Can I get a dedicated phone number for my AI agent? Yes! You can either purchase a new phone number directly through Mihu AI (local, toll-free, or international) or port your existing number. New numbers are provisioned instantly and include features like SMS, voice, MMS, and fax capabilities. What voice options are available for the AI agent? Mihu AI offers a wide selection of natural-sounding voices across different genders, accents, and languages. You can choose from our library of pre-built voices or create a custom voice that matches your brand. Voice characteristics like speed, pitch, and warmth can be adjusted to create the perfect customer experience. How does call recording and transcription work? All calls are automatically recorded and transcribed in real-time. Transcripts are searchable and tagged with sentiment analysis, intent detection, and key topics. Recordings are stored securely and can be reviewed in the Contact Center dashboard. You can configure automatic deletion policies to comply with data retention requirements. Can the Voice Agent make outbound calls? Yes! The Voice Agent can make outbound calls for appointment reminders, follow-ups, surveys, and proactive customer outreach. You can schedule calls in advance, trigger them based on events, or initiate them manually. All outbound calling complies with TCPA and other relevant telecommunications regulations. What happens if the AI doesn't understand the caller? Our Voice Agent is designed to handle unclear speech gracefully. It will ask clarifying questions, offer to repeat information, and can transfer to a human agent if needed. You can configure fallback behaviors, including offering callback options, leaving voicemails, or routing to specific departments based on caller ID or time of day. Can I set up an IVR menu with the Voice Agent? Yes, but Mihu AI takes it further with conversational IVR. Instead of "Press 1 for sales," callers can simply state their needs naturally. The AI understands intent and routes calls appropriately. You can still use traditional DTMF (keypad) menus if preferred, or combine both approaches for the best customer experience. How does the Voice Agent handle background noise? Our speech recognition technology includes advanced noise cancellation and audio processing. The system can filter out background noise, handle multiple speakers, and adapt to different audio quality levels. This ensures accurate understanding even when callers are in noisy environments like cars, offices, or public spaces. Can the Voice Agent integrate with my calendar system? Absolutely! The Voice Agent integrates with Google Calendar, Microsoft Outlook, Calendly, and other scheduling systems. It can check availability in real-time, book appointments, send confirmations, and handle rescheduling requests—all during the phone call without any human intervention. What call quality and uptime can I expect? Mihu AI maintains 99.99% uptime with enterprise-grade infrastructure distributed across multiple data centers. Call quality is optimized through adaptive bitrate technology and carrier-grade connections. We continuously monitor call quality metrics and automatically route around any network issues to ensure crystal-clear conversations. Which messaging platforms does Mihu AI support? Mihu AI supports all major messaging platforms: WhatsApp Business API - Full automation with template messages and rich media Instagram Direct Messages - Respond to DMs and story mentions Facebook Messenger - Automated conversations and quick replies SMS/MMS - Text messaging through your phone numbers Web Chat - Embed on your website How do I connect my WhatsApp Business account? Connecting WhatsApp is simple: navigate to Channels in your agent settings, select WhatsApp, and click "Connect WhatsApp for Business." You'll be redirected to authenticate with your Facebook Business account. Once connected, you can immediately start receiving and responding to WhatsApp messages through your AI agent. Can the AI send images, documents, and rich media? Yes! The Messaging Agent can send and receive various media types including images, PDFs, documents, location pins, and interactive buttons. You can configure the AI to share product catalogs, appointment confirmations, directions, and more based on conversation context. How does the unified inbox work? The unified inbox aggregates all conversations from all connected channels into a single view. You can see WhatsApp, Instagram, Messenger, SMS, and calls all in one place. Messages are organized by customer, with full conversation history visible regardless of which channel they used. This provides a complete view of customer interactions. Can I use message templates for WhatsApp? Yes! Mihu AI fully supports WhatsApp message templates for proactive outreach. You can create and submit templates for approval directly within the platform. Common templates include appointment reminders, order updates, shipping notifications, and promotional messages. The AI can automatically select and personalize the appropriate template based on context. Is there a limit to how many conversations the AI can handle? There's no practical limit to concurrent conversations. Our infrastructure automatically scales to handle any volume of messages. Whether you have 10 or 10,000 simultaneous conversations, response times remain consistently under 3 seconds. This makes Mihu AI ideal for businesses of all sizes, from small shops to enterprise operations. How does Instagram DM integration work? Once you connect your Instagram Business account, Mihu AI can automatically respond to Direct Messages and react to story mentions. The AI can answer product questions, share links, and guide customers through purchases. All interactions appear in your unified inbox alongside other channels for seamless management. Can I set up automated follow-up messages? Yes! You can configure automated sequences for follow-ups, abandoned cart reminders, post-purchase surveys, and re-engagement campaigns. Set time delays, conditions, and triggers to create sophisticated automation workflows that nurture leads and maintain customer relationships automatically. How do quick replies and buttons work? The Messaging Agent can send interactive buttons and quick reply options to guide conversations. These include call-to-action buttons (like "Call Now" or "Visit Website"), list messages for product selection, and reply buttons for common responses. This makes it easier for customers to engage and improves response accuracy. What happens outside business hours? The AI agent works 24/7, but you can configure different behaviors for business hours. Outside hours, the agent can still handle common inquiries, collect information, book appointments for the next business day, and set expectations for follow-up. You have full control over after-hours messaging and escalation rules. What is Agent+ Maker and how does it work? Agent+ Maker is our no-code AI agent builder that allows you to create customized AI agents in minutes. It uses Smart Website Analysis to automatically extract your business information, services, and target audience from your website, then generates an optimized AI agent configuration. No technical expertise required! How does Smart Website Analysis work? When you enter your website URL, our AI analyzes your site content to understand your business. It extracts: Company name and industry Products and services offered Target audience and use cases Communication style and tone Common customer inquiries This information is used to pre-configure your AI agent with relevant knowledge and appropriate responses. Can I customize the agent after it's created? Absolutely! Agent+ Maker provides a starting point, but you have full control to customize every aspect. You can modify the agent name, description, communication style, knowledge base, skill sets, and decision flows at any time. Changes take effect immediately without any downtime. What if my website isn't ready or I don't have one? No problem! You can skip the website analysis and create a generic agent that you configure manually. Simply select your industry, describe your business, and build your agent from our templates. You can also analyze competitors' websites or use sample configurations as starting points. How long does it take to create an agent? With Agent+ Maker, you can have a fully functional AI agent live in under 5 minutes: 30 seconds: Website analysis 1 minute: Review and customize agent details 1 minute: Select phone number 2 minutes: Connect channels and go live Can I create multiple agents for different purposes? Yes! You can create as many AI agents as needed. Common use cases include separate agents for sales, support, and appointments, or different agents for each location or department. Each agent can have its own phone number, channels, knowledge base, and personality settings. What are Skill Sets and how do I configure them? Skill Sets define what your AI agent can do. They include capabilities like appointment booking, lead qualification, FAQ answering, and product recommendations. Agent+ Maker automatically suggests relevant skill sets based on your business type, and you can enable, disable, or customize each skill to match your needs. How do I assign a phone number to my agent? During the Agent+ Maker flow, you can either purchase a new phone number or use an existing one. New numbers are available from multiple countries and include local, toll-free, and mobile options. The number is instantly assigned to your agent and ready to receive calls and messages. Can I test my agent before going live? Yes! We provide a Simulation Mode that lets you test conversations with your AI agent before connecting real customers. You can simulate different scenarios, test edge cases, and verify responses. This helps you identify any gaps in your configuration and ensure the agent performs as expected. What happens if I need to pause or delete an agent? You can pause an agent at any time, which stops it from handling new conversations while preserving all settings and history. Paused agents can be reactivated instantly. If you delete an agent, conversation history is retained for your records but the agent configuration is permanently removed. Phone numbers can be reassigned to other agents. What is the Contact Center and what does it include? The Contact Center is your command hub for managing all customer conversations. It includes a unified inbox for all channels, real-time conversation monitoring, customer profiles, sentiment analysis, conversation tagging, and agent performance metrics. It's where you oversee your AI agents and jump into conversations when needed. How do I view and search past conversations? All conversations are stored and fully searchable. Use filters to find conversations by date, channel, agent, sentiment, tags, or customer information. Full-text search lets you find specific keywords or phrases across all conversations. Export functionality is available for compliance and reporting needs. Can I see conversations in real-time? Yes! The Contact Center shows live conversations as they happen. You can watch AI responses in real-time, see typing indicators, and monitor multiple conversations simultaneously. This is useful for training, quality assurance, and being ready to assist when escalation is needed. How do I take over a conversation from the AI? Simply click on any active conversation and start typing. The AI will pause, and your human response will be sent instead. You can then continue the conversation manually or hand it back to the AI when appropriate. The transition is seamless for the customer—they won't notice any change in the experience. What customer information is available in profiles? Customer profiles aggregate all available information including contact details, conversation history across all channels, detected intents, sentiment trends, custom tags, and any data synced from your CRM. This gives you complete context when engaging with customers and helps personalize future interactions. How does sentiment analysis work? Our AI analyzes each message to determine customer sentiment (positive, neutral, negative). Sentiment is displayed in real-time during conversations and tracked over time in customer profiles. You can set alerts for negative sentiment to quickly address unhappy customers. Sentiment data is also available in analytics reports. Can I add tags and notes to conversations? Yes! You can add custom tags to categorize conversations (e.g., "Hot Lead," "Urgent," "Follow-up needed"). Notes can be added for internal reference without being visible to customers. Tags and notes are searchable and can be used to filter conversations or trigger automations. How do I train the AI from past conversations? From any conversation, you can flag responses that need improvement and provide correct examples. These corrections feed into your agent's training data. You can also export conversation patterns to build new knowledge base entries or refine existing ones. The AI learns from corrections to improve future responses. Can multiple team members access the Contact Center? Yes! You can invite unlimited team members with role-based access control. Roles include Admin (full access), Supervisor (monitoring and training), Agent (conversation handling), and Viewer (read-only). Conversations can be assigned to specific team members, and collision detection prevents multiple people from responding to the same conversation. What quick actions are available in conversations? Quick actions let you perform common tasks without leaving the conversation view. Available actions include: rescheduling appointments, adding notes, applying tags, transferring to another agent, initiating phone calls, sending template messages, and updating customer profiles. You can also create custom quick actions for your specific workflows. What metrics does Mihu AI track? Mihu AI provides comprehensive analytics including: Conversation metrics: Total conversations, response times, resolution rates Channel performance: Volume and outcomes by channel (calls, WhatsApp, etc.) Customer satisfaction: CSAT scores, sentiment trends, NPS Agent performance: AI vs. human handling, escalation rates Business outcomes: Appointments booked, leads qualified, sales conversions How do I access the analytics dashboard? The analytics dashboard is accessible from the main navigation menu. You'll see real-time data on the overview page with the ability to drill down into specific metrics. Date range filters, comparison tools, and export options are available to help you analyze performance over any time period. Can I create custom reports? Yes! Our report builder lets you create custom reports by selecting metrics, applying filters, and choosing visualization types. Save reports for quick access, schedule automated delivery via email, and share dashboards with team members. Common templates are available for sales, support, and executive reporting. What is the average response time metric? Average response time measures how quickly your AI agent responds to customer messages. This includes the time from when a message is received to when the response is sent. Mihu AI typically achieves response times under 3 seconds for messaging and real-time for voice. You can view this metric overall, by channel, or by conversation type. How is customer satisfaction measured? Customer satisfaction is measured through multiple signals: direct feedback surveys sent after conversations, sentiment analysis throughout interactions, resolution outcomes, and engagement patterns. You can configure CSAT surveys to send automatically and view satisfaction trends over time by agent, channel, or topic. Can I compare performance across time periods? Absolutely! Use the comparison feature to analyze metrics across different time periods. Common comparisons include week-over-week, month-over-month, and year-over-year. You can also compare specific date ranges, such as before and after launching a new feature or campaign. Comparison data is visualized with percentage changes and trend indicators. What are the key performance indicators (KPIs)? Important KPIs tracked by Mihu AI include: First Response Time: Speed of initial response Resolution Rate: Percentage of conversations resolved by AI Escalation Rate: Conversations transferred to humans CSAT Score: Customer satisfaction rating Conversion Rate: Leads converted to appointments/sales Can I export analytics data? Yes! All analytics can be exported in CSV, Excel, or PDF formats. You can export individual reports, entire dashboards, or raw data for custom analysis. Scheduled exports can be configured to automatically send reports to stakeholders via email. API access is also available for integration with BI tools like Tableau or Power BI. How often is analytics data updated? Most metrics update in real-time, including active conversations, response times, and live sentiment. Aggregate metrics like daily totals and trends update every few minutes. Historical reports are fully available immediately after the reporting period ends. There's no delay in accessing your performance data. Are there industry benchmarks available? Yes! We provide industry benchmarks so you can compare your performance against similar businesses. Benchmarks are available for response times, satisfaction scores, and resolution rates by industry vertical. This helps you understand how your AI agents perform relative to market standards and identify areas for improvement. What integrations does Mihu AI support? Mihu AI integrates with hundreds of tools including: CRM: Salesforce, HubSpot, Zoho, Pipedrive, Monday.com Calendars: Google Calendar, Outlook, Calendly, Acuity E-commerce: Shopify, WooCommerce, Magento Helpdesk: Zendesk, Freshdesk, Intercom Automation: Zapier, Make (Integromat), n8n How do I connect Mihu AI to my CRM? Navigate to Settings > Integrations and select your CRM from the list. Most integrations use OAuth authentication—simply click "Connect" and authorize access. Once connected, you can configure which data syncs between systems, including contacts, conversations, appointments, and custom fields. Changes sync automatically in real-time. Is there an API available for custom integrations? Yes! Mihu AI provides a comprehensive REST API for custom integrations. The API supports all platform functionality including agent management, conversation handling, analytics access, and configuration. API documentation includes endpoints, authentication guides, code examples in multiple languages, and a sandbox environment for testing. How do webhooks work? Webhooks send real-time notifications to your systems when events occur in Mihu AI. Events include new conversations, messages sent/received, appointments booked, and escalations. Configure webhook endpoints in Settings > Integrations > Webhooks, select which events to subscribe to, and we'll POST JSON data to your URL instantly. Can I trigger Mihu AI from external systems? Yes! Use our API to initiate conversations, send messages, or trigger outbound calls from your own systems. For example, when a form is submitted on your website, you can automatically have Mihu AI call the lead. Zapier and Make integrations also support triggers that activate Mihu AI actions from hundreds of other apps. How does the Zapier integration work? Our Zapier integration connects Mihu AI to 5,000+ apps without coding. Use triggers like "New Conversation," "Appointment Booked," or "Negative Sentiment Detected" to start workflows. Actions include "Send Message," "Create Contact," and "Update CRM." Popular Zaps include syncing leads to CRM, sending Slack notifications, and triggering email sequences. Can I sync conversation data with my data warehouse? Yes! We support data warehouse integrations with BigQuery, Snowflake, Redshift, and others. Configure scheduled data exports or use our streaming API for real-time data sync. This enables advanced analytics, custom reporting, and data enrichment with your other business data sources. How do I test integrations before going live? We provide a sandbox environment for testing all integrations safely. The sandbox includes test API keys, sample data, and webhook testing tools. You can simulate events, verify data mapping, and ensure everything works correctly before connecting to production systems. Integration logs help troubleshoot any issues. What data can be synced between systems? Data sync is highly configurable. Common sync types include: Contacts: Customer profiles, phone numbers, email addresses Conversations: Full transcripts, summaries, sentiment scores Appointments: Bookings, confirmations, reminders Custom fields: Any data collected during conversations Analytics: Performance metrics and KPIs Is there rate limiting on the API? API rate limits depend on your plan but are generous for most use cases. Standard limits are 1,000 requests per minute, with higher limits available for enterprise accounts. Rate limit headers are included in all API responses so you can monitor usage. If you need higher limits, contact our team to discuss your requirements. ## Still have questions? Leave your email and we'll get back to you, or reach out directly. Submit or Contact Us (https://mihu.ai/contact) Getting Started ## Complete Guide to Getting Started with Mihu AI 12 min read Updated Jan 2026 Welcome to Mihu AI! This comprehensive guide will walk you through everything you need to know to set up your account, create your first AI agent, and start automating customer conversations. ## What is Mihu AI? Mihu AI is an AI-powered contact center platform that automates customer communications across multiple channels including phone calls, WhatsApp, Instagram DM, and Facebook Messenger. Our platform uses advanced natural language processing to understand customer inquiries and provide instant, accurate responses 24/7. Key Benefits: With Mihu AI, you can handle unlimited customer conversations simultaneously, maintain under 3 second response times, support 32+ languages, and achieve 99.99% uptime—all while reducing operational costs. ## Step-by-Step Setup Guide #### Create Your Account Sign up at mihu.ai with your business email. Verify your email address and complete your company profile with basic information about your business, industry, and team size. #### Launch Agent+ Maker Click "Create an AI agent" to open the Agent+ Maker. Enter your website URL and click "Analyze" to let our Smart Website Analysis extract your business information automatically. #### Customize Your Agent Review the auto-generated agent configuration. Customize the agent name, description, and communication style to match your brand voice. Add any specific instructions or knowledge. #### Set Up Phone Number Choose to purchase a new phone number or use an existing one. New numbers are provisioned instantly and include voice, SMS, and MMS capabilities. #### Connect Communication Channels Link your WhatsApp Business account, Instagram, and Facebook Messenger. Each channel requires a simple OAuth authentication—no technical setup needed. #### Test and Go Live Use Simulation Mode to test your agent with sample conversations. Once satisfied, activate your agent to start handling real customer conversations. ## Training Your AI Agent Your AI agent becomes more effective with training. Here's how to improve its knowledge: Knowledge Base: Upload FAQs, product documentation, and company policies Intent Builder: Define common customer intents and appropriate responses Conversation Feedback: Review conversations and provide corrections Continuous Learning: The AI improves automatically from interactions ## Monitoring Performance Use the Contact Center to monitor your AI agent in real-time. The analytics dashboard provides insights into response times, customer satisfaction, and conversation outcomes. Set up alerts for important events like negative sentiment or escalation requests. Pro Tip: Start with one channel and expand gradually. This allows you to refine your agent's responses before scaling to handle more volume. Was this helpful? Yes No Developer Guide ## How to Integrate Mihu AI with Your System 18 min read Updated Jan 2026 This technical guide covers everything you need to integrate Mihu AI with your existing systems using our REST API, webhooks, and SDKs. ## API Overview The Mihu AI API is a RESTful API that allows you to programmatically access all platform functionality. All API requests require authentication using API keys, and responses are returned in JSON format. Base URL: https://api.mihu.ai/v1 ## Authentication Authenticate API requests by including your API key in the request header: curl -X GET "https://api.mihu.ai/v1/agents" \ -H "Authorization: Bearer YOUR_API_KEY" \ -H "Content-Type: application/json" ## Core Endpoints ### Agents GET /agents - List all agents POST /agents - Create a new agent GET /agents/{id} - Get agent details PUT /agents/{id} - Update agent configuration ### Conversations GET /conversations - List conversations with filters GET /conversations/{id} - Get conversation details POST /conversations/{id}/messages - Send a message ## Setting Up Webhooks POST /webhooks { "url": "https://your-server.com/webhook", "events": ["conversation.created", "message.received"], "secret": "your_webhook_secret" } ## SDK Libraries JavaScript/Node.js: npm install @mihu-ai/sdk Python: pip install mihu-ai PHP: composer require mihu-ai/sdk Was this helpful? Yes No Industry Guide ## Building Automotive AI Orchestration 15 min read Updated Jan 2026 Learn how to create powerful AI-driven automation workflows specifically designed for automotive dealerships, including lead qualification, appointment scheduling, service reminders, and inventory management. ## Understanding Automotive Customer Journeys Sales inquiries: Vehicle availability, pricing, trade-in questions Test drive scheduling: Appointment booking and confirmation Service appointments: Maintenance, repairs, recalls Parts and accessories: Availability and ordering ## Setting Up Your Automotive AI Agent #### Configure Dealership Information Start by analyzing your dealership website. The AI will automatically extract your inventory, services, locations, and business hours. #### Build Your Inventory Knowledge Base Import your current inventory with make, model, year, pricing, and features. Connect to your DMS for real-time inventory updates. #### Configure Lead Qualification Flow Set up intent detection for purchase interest, trade-in inquiries, and financing questions. Create decision trees that qualify leads based on timeline and budget. #### Set Up Appointment Scheduling Connect your calendar system for real-time availability. Configure appointment types for test drives, service, and consultations. Real Results: Automotive dealerships using Mihu AI see an average 40% increase in appointment show rates, 60% reduction in response time, and 25% improvement in lead conversion. ## Integration with Dealership Systems DMS: CDK Global, Reynolds & Reynolds, Dealertrack CRM: VinSolutions, DealerSocket, Elead Inventory: vAuto, HomeNet, CarGurus Was this helpful? Yes No Channels ## Setting Up WhatsApp Business Integration 10 min read Updated Jan 2026 Complete walkthrough for connecting your WhatsApp Business account to Mihu AI and automating customer messaging at scale. ## Prerequisites A Facebook Business account A verified WhatsApp Business account Admin access to your Mihu AI workspace ## Connection Steps #### Navigate to Channels Go to your agent settings and click on "Channels" in the sidebar. Select "Add New" and choose WhatsApp. #### Select WhatsApp Cloud API Choose "WhatsApp Cloud API" as your connection method. This provides the most reliable and feature-rich integration. #### Connect Facebook Business Click "Connect WhatsApp for Business" and authenticate with your Facebook Business account. Grant the necessary permissions. #### Verify Connection Once connected, you'll see your WhatsApp number displayed with quality rating and sender status. Your AI agent is now ready to receive messages! Note: WhatsApp has a 24-hour messaging window. After 24 hours of inactivity, you can only send pre-approved template messages. Mihu AI handles this automatically. ## Best Practices Set up template messages for appointment reminders and follow-ups Configure business hours for appropriate after-hours messaging Use quick replies and interactive buttons to guide conversations Monitor quality rating to maintain high deliverability Was this helpful? Yes No Training ## Training Your AI Agent with Knowledge Base 14 min read Updated Jan 2026 Best practices for building and organizing your knowledge base to make your AI agent smarter and more accurate in responses. ## What is the Knowledge Base? The Knowledge Base is your AI agent's memory. It contains all the information your agent needs to answer customer questions accurately. A well-organized knowledge base directly improves response quality and customer satisfaction. ## Types of Content to Add FAQs: Common questions and answers about your products/services Product Information: Features, specifications, pricing details Policies: Return policies, warranty information, terms of service Procedures: How-to guides, troubleshooting steps Company Info: Business hours, locations, contact details ## Best Practices #### Keep It Organized Group related content into categories. Use clear, descriptive titles. This helps the AI find relevant information faster. #### Be Specific Include exact numbers, dates, and details. Vague information leads to vague responses. The more specific your content, the better your agent performs. #### Update Regularly Review and update your knowledge base monthly. Remove outdated information and add new content based on recent customer questions. #### Learn from Conversations Review conversations where the AI struggled. Use these insights to add missing information to your knowledge base. Pro Tip: Start with your top 50 most frequently asked questions. This covers about 80% of customer inquiries and provides immediate value. Was this helpful? Yes No