# Platform Overview — Mihu AI UNIFIED AI PLATFORM # One Intelligent Agent. Unlimited Capabilities. A unified AI platform that handles voice calls, messaging, social media, CRM updates, quality assurance, and intelligent call routing—all from a single powerful dashboard. Start Free Trial (https://mihu.ai/contact) Watch Demo (https://mihu.ai/demo) Getting Started ## Create Your AI Agent in Minutes From configuration to deployment in under 5 minutes. Select capabilities, configure settings, and launch. Mihu AI — Agent Builder Main Menu Dashboard Agent Builder Contact Center Analytics Configuration Voice & Language Knowledge Base Calendar Webhooks Configure Your Agent Select the capabilities you need Save Draft Create Agent › Voice Calls Handle inbound & outbound calls with natural AI conversations WhatsApp Automate WhatsApp Business conversations with templates Social Media Respond to Instagram DMs and Facebook Messenger CRM Sync Auto-update Salesforce, HubSpot, Zoho after every call Quality Scoring Automatic call scoring with coaching recommendations Smart Receptionist IVR with intelligent routing and 24/7 availability Agent Name Primary Language Global Coverage ## Purchase Phone Numbers Worldwide Get local, toll-free, and mobile numbers from 100+ countries. Instant activation with competitive rates. Step 1: Select Country Country Selection ???? United States +1 ? ???? United Kingdom +44 ???? Germany +49 › Step 2: Choose Type Number Types Local Number $1.50/mo Area code specific, great for local presence Toll-Free (800) $3.00/mo Free for callers, professional image Mobile $4.50/mo SMS capable, personal touch › Step 3: Activate Confirmation ???? +1 (415) 555-0142 San Francisco, CA • Local Monthly $1.50 Per minute $0.0085 Purchase & Activate Real-Time Analytics ## Monitor Everything in One Dashboard Track conversations, measure performance, and gain actionable insights across all channels. Analytics Dashboard Last updated: just now Overview Conversations Quality Revenue Last 7 days Last 30 days All channels Total conversations 2,847 +18% vs prior period Resolution rate 94.2% +3.4% uplift Avg response time 0.8s 15% faster CSAT 4.8 +0.2 this week Conversations (trend) Voice + WhatsApp + Social Peak: Thu Channel mix Share of conversations Voice 52% WhatsApp 33% Social 15% Evaluated sessions Hover a row to see AI analysis Session Channel Outcome Score #A-18472 Voice Resolved 92 #A-18439 WhatsApp Partial 78 #A-18391 Social Escalated 61 Quality breakdown Compliance, accuracy, and sentiment Compliance 82% passing Sentiment 64% positive Accuracy 91% correct Deflection 48% self-serve Inbound 1,982 +12% vs prior Outbound 865 +27% vs prior Avg handle time 3m 12s -9% vs prior Peak hour 2–3 PM Thu highest Policy adherence 97% Stable Hallucination risk Low Last 7d Escalations 6.1% -0.8% CSAT delta +0.2 This week Pipeline influenced $184k +21% vs prior Bookings $62k +8% vs prior Cost saved $18.4k Deflection based ROI 4.1x Modeled Voice Configuration ## Natural AI Voices in 32+ Languages Choose from dozens of natural-sounding voices. Preview and customize tone, speed, and personality. Voice Settings Sarah English (US) • Professional ? Play Sample Sarah English (US) • Warm & Professional ? James English (UK) • Confident & Clear ? Maria Spanish • Friendly & Energetic ? Hans German • Professional & Precise ? AI Training ## Train Your AI with Your Data Upload documents, FAQs, product catalogs, and procedures. Your AI learns and responds accurately. Knowledge Base Drop files to upload PDF, DOCX, CSV, TXT up to 50MB Product_Catalog_2024.pdf 2.4 MB • 156 pages • Uploaded 2 days ago Processed Support_Procedures.docx 845 KB • 42 pages • Uploaded 5 days ago Processed Pricing_Table.csv 124 KB • 1,200 rows • Processing... Custom Integrations ## Intent-Based Webhook Actions Configure custom API requests triggered by specific conversation intents. Webhook Builder Detected Intents + Schedule Appointment 247 Check Order Status 189 Request Callback 124 Submit Support Ticket 98 POST https://api.yourcrm.com/appointments Test Request Request Body { "customer_name" : {{caller.name}} , "phone" : {{caller.phone}} , "appointment_date" : {{extracted.date}} , "appointment_time" : {{extracted.time}} , "service_type" : {{extracted.service}} , "notes" : {{conversation.summary}} } Headers "Authorization" : "Bearer {{secrets.api_key}}" "Content-Type" : "application/json" CRM Intelligence ## AI-Powered CRM Update Suggestions Your AI analyzes every conversation and suggests CRM updates. Review and approve with a single click. CRM Update Suggestions John Smith Call completed 5 minutes ago • 4m 23s Pending Review Deal Stage Qualified › Proposal Sent Lead Score 65 › 82 Next Action — › Follow up Dec 15 Reject Approve & Sync to Salesforce Conversation Intelligence ## Deep Insights from Every Conversation Sentiment analysis, intent detection, and detailed metrics for every interaction. Conversation Reports All Conversations Voice Calls Messages Social JS John Smith Today at 2:34 PM • Voice Call • 4m 23s Sales Inquiry ?? Positive Customer inquired about enterprise pricing for 50+ seats. Expressed strong interest in annual plan with custom integrations. Scheduled follow-up demo for next week. 94% Resolution 0.7s Response 8 Turns High Confidence EJ Emily Johnson Today at 1:15 PM • WhatsApp • 12 messages Support ?? Neutral Customer needed help resetting account password. Issue resolved after identity verification. No escalation required. 100% Resolution 0.4s Response 12 Turns High Confidence Workflow Automation ## Connect Apps. Automate Everything. Build powerful automation scenarios that connect your CRM, trigger AI calls, and update records. Scenario Builder Zoho CRM New Lead Created Triggers Mihu AI Outbound Call On Complete Update CRM Set Call Status Calendly Appointment Booked Triggers WhatsApp Send Confirmation 24h Before Mihu AI Reminder Call Testing & Training ## Test Your AI Before Going Live Simulation mode lets you test conversations and perfect your AI before deployment. Simulation Mode Sales Assistant Pro Online Simulation Hi! Thanks for calling Acme Corp. I'm your AI assistant. How can I help you today? Hi, I'd like to schedule a demo of your product. I'd be happy to help you schedule a demo! Could you tell me which day works best for you? We have availability Wednesday through Friday. Thursday afternoon would be great. Perfect! I have openings at 2:00 PM, 3:00 PM, and 4:00 PM on Thursday. Which time works best? Send Live Analysis Intent Detected Schedule Demo Confidence 96% Response Time 0.3s Sentiment Positive Extracted: Date Thursday Extracted: Time Afternoon Deploy to Production Reset Conversation ## Ready to Transform Your Communication? Start your free trial today. No credit card required. Deploy in minutes. Talk to Sales (https://mihu.ai/contact) FAQ ## The Mihu AI Platform — Frequently Asked Questions What is the Mihu AI platform? It is one place to build, test, deploy and improve AI agents across every customer channel: phone numbers, voice, WhatsApp, Instagram, Messenger, SMS and email, plus routing, campaigns, CRM sync, QA and analytics. How long does it take to get an agent live? Creating an agent takes minutes: describe what it should do, pick a voice and language, connect a number or channel, and test it before it goes live. Can I train the agent on my own content? Yes. You point the agent at your own documents, product data and past conversations so its answers reflect your business rather than generic knowledge. Can agents take actions in my other systems? Yes. Intent-based webhooks and native integrations let an agent check availability, write to your CRM, book into a calendar or trigger a workflow while the conversation is still happening. Where can I buy phone numbers? You can purchase numbers worldwide inside the platform, or bring your existing carrier through SIP trunking and keep the numbers you already publish.