# Quality & Coaching Agent — Mihu AI

QUALITY & COACHING

# Score Every Call.

Coach Every Agent.

AI-powered quality assurance that analyzes 100% of your calls—not just samples. Get instant scores, compliance checks, and personalized coaching tips delivered automatically after every conversation.

Start Free Trial → (https://app.mihu.ai/register) Talk to Sales (https://mihu.ai/contact)

1M +

Calls Analyzed

+34 %

Avg. Performance Lift

<30s

Score Delivery

50 +

Criteria Tracked

Quality Dashboard

Live

Overview

Calls

Score Overview

92%

Overall Score

↑ 5% this week

847

Calls Today

↑ 18

23

Need Review

↑ 3

Latest Call Review

Sarah Mitchell

Sales Rep • Call #4521

SM

Greeting & Intro

96%

Discovery

88%

Product Knowledge

92%

Objection Handling

75%

Closing

90%

AI Coaching Tips

Based on call analysis • Objection Handling

94

#### Call Score

Excellent Performance

#### Compliance

All checks passed

100%

Calls Scored

<30s

Score Delivery

23%

Avg. Improvement

50+

Criteria Tracked

Real-time

Coaching Delivery

Features

## Quality Assurance, Reimagined

Move from sampling 2% of calls to analyzing 100%. AI evaluates every conversation against your criteria—instantly.

### 100% Call Coverage

Score every single call, not random samples. Get a complete picture of quality across your entire team, every day.

### Compliance Monitoring

Automatically detect disclosure requirements, prohibited phrases, and regulatory compliance. Never miss a violation.

### Instant Coaching

Deliver personalized coaching tips within 30 seconds of call end. Agents improve while the conversation is still fresh.

### Custom Scorecards

Build scorecards that match your exact criteria. Weight categories, add custom questions, and tailor to each team.

### Trend Analysis

Track performance over time. Identify improving agents, spot declining trends, and measure coaching effectiveness.

### Team Benchmarks

Compare agents against team averages and top performers. Identify best practices and replicate success.

Platform

## Everything in One Dashboard

Monitor team performance, review calls, and deliver coaching—all from a single, powerful interface.

#### Team Leaderboard

See who's performing best, who's improving, and who needs extra support—at a glance.

#### Real-time Updates

Scores appear within 30 seconds of call end. No waiting, no batch processing.

#### Drill-Down Analysis

Click any score to see the full breakdown, listen to the call, and review AI recommendations.

Agent Score Calls Trend Status

SM

##### Sarah Mitchell

Sales Team A

94%

28 calls

+5%

Top Performer

MR

##### Mike Rodriguez

Sales Team B

87%

24 calls

+12%

Improving

EL

##### Emma Lewis

Sales Team A

85%

31 calls

+3%

Top Performer

JT

##### James Taylor

Sales Team C

72%

19 calls

-4%

Needs Coaching

AC

##### Anna Chen

Sales Team B

91%

26 calls

+8%

Improving

How It Works

## Set Up in Minutes, Improve in Days

Start scoring calls and coaching agents with zero disruption to your workflow.

1

### Connect Calls

Integrate with your phone system or upload recordings. We support all major providers.

2

### Build Scorecard

Define your criteria—or use our templates. Set weights and passing thresholds.

3

### AI Scores Calls

Every call is analyzed against your scorecard. Scores delivered in under 30 seconds.

4

### Agents Improve

Coaching tips delivered instantly. Track progress and celebrate wins.

Use Cases

## Built for Teams That Care About Quality

From high-volume contact centers to boutique sales teams, quality matters everywhere.

### Contact Centers

Scale QA without scaling headcount. Score thousands of calls daily with consistent criteria and instant feedback.

100% call coverage

Consistent scoring

Real-time alerts

### Sales Teams

Turn every call into a learning opportunity. Identify what top performers do differently and replicate it.

Win rate analysis

Talk track optimization

New rep onboarding

### Compliance Teams

Automate compliance monitoring. Catch violations before they become problems. Maintain audit trails automatically.

Disclosure detection

Violation alerts

Audit documentation

### Training & Development

Build coaching programs backed by data. Identify skill gaps, track progress, and prove training ROI.

Skill gap analysis

Progress tracking

Best practice library

## Ready to Score Every Call?

Start your free trial today. See your first scores within minutes.

Start Free Trial → (https://app.mihu.ai/register) Talk to Sales (https://mihu.ai/contact)