# Reception & Booking — AI Receptionist & Scheduling | Mihu AI

Reception & Booking

# AI Reception & Booking

that never misses a call

Route callers, capture intent, and schedule appointments in real time—across teams, locations, and time zones. Deliver fast answers, clean handoffs, and accurate bookings 24/7.

Contact Sales › (https://mihu.ai/contact)

<200ms Response Latency

99.99% Uptime Guarantee

Security Controls & review

System Health

Latency 142ms

Active Calls 1,247

Security

Encryption TLS 1.3

Compliance Configurable

mihu-receptionist — call-handler

LIVE

// Incoming Call Processing

› INBOUND_CALL from +1 (555) 234-8901

caller_id: "TechCorp Inc." | priority: HIGH

› NLU_PROCESSING intent_classification

input: "Hi, I need to book an appointment and ask a couple questions"

intent: SALES_INQUIRY | confidence: 0.94

› ROUTE_DECISION engine=smart_routing

department: SALES | queue: enterprise

available_agents: 3 | avg_wait: 12s

Call Flow Execution Processing

Receive

Analyze

Route

Connect

› TRANSFER_INITIATED to ext:4521 (Sarah M.)

status: CONNECTED | latency: 187ms

99.99%

Uptime Guarantee

Enterprise SLA

<200 ms

Average Latency

P95 Measured

10M+

Calls/Month Capacity

Auto-scaling

32+

Languages Supported

Neural TTS

24/7

Support Coverage

Dedicated CSM

Architecture

## Enterprise-Ready Infrastructure

Built on a distributed, fault-tolerant architecture designed for mission-critical telephony workloads. Multi-region deployment with automatic failover.

SIP/PSTN Gateway

Carrier Integration

Media Server

Audio Processing

AI Engine

NLU + Intent + Routing

State Manager

Session Persistence

Your PBX/UCaaS

Agent Endpoints

Your CRM

Data Enrichment

Analytics

Reporting & Insights

Capabilities

## Intelligent Call Handling

Advanced NLU, real-time intent classification, and dynamic routing—all configurable via API or dashboard.

### Natural Language IVR

Replace "Press 1 for Sales" with conversational AI. Callers speak naturally, and AI understands intent with high accuracy.

Intent Accuracy 94.7%

Languages 32+

Custom Intents Unlimited

### Smart Routing Engine

Route calls based on intent, caller history, agent skills, availability, and custom business rules. Fully configurable.

Routing Rules Unlimited

Decision Time <50ms

Fallback Chains Configurable

### Queue Management

Advanced queue logic with priority, skills-based routing, estimated wait times, and callback options.

Queue Types 5+ Algorithms

Callback Automated

Priority Levels Unlimited

### Conversational AI

Handle common requests without human intervention. Schedule appointments, answer FAQs, collect information.

Self-Service Rate Up to 70%

Dialog Turns Unlimited

Context Memory Full Session

### Real-Time Analytics

Live dashboards, call metrics, routing analytics, and custom reports. Export via API or scheduled delivery.

Data Latency <5s

Retention Configurable

Export Formats JSON, CSV, API

### Overflow Handling

Automatic overflow to backup queues, voicemail, or AI handling when all agents are busy. Never miss a call.

Trigger Conditions Customizable

Fallback Options 5+ Types

After-Hours Full Coverage

Calendar

## Intelligent Calendar Management

Real-time availability checks, conflict resolution, confirmations, reminders, and rescheduling—so every booking is accurate and every caller gets a clear next step.

### Availability Sync

Checks live availability across providers, locations, and services before offering times—no double booking.

Scheduling Sources Multiple

Time Zones Automatic

Conflict Checks Real-time

### Confirmations & Follow-ups

Sends confirmations, location details, and prep instructions automatically after booking.

Channels SMS/Email

Templates Custom

Audit Trail Included

### Rescheduling & No-show Reduction

Handles reschedules, cancellations, and reminders with clear options—reducing missed appointments.

Reminder Cadence Flexible

Fallback Routing Configurable

Outcome Tracking Built-in

Integrations

## Connect Your Stack

Native integrations with leading telephony, UCaaS, and CRM platforms. Custom integrations via REST API and webhooks.

Telephony & UCaaS

PBX, SIP, and cloud platforms

Twilio

Zoom Phone

Amazon Connect

Genesys

RingCentral

Microsoft Teams

CRM & Business Tools

Customer data enrichment

Salesforce

HubSpot

Zendesk

Jira Service

Freshdesk

Zapier

Security & Compliance

## Enterprise-Grade Security

Built with security-first architecture. Certified compliant with industry standards and regulations.

### Security controls

Access controls, encryption and audit capabilities are designed to support secure customer conversations.

### Healthcare workflows

Discuss healthcare use cases and contractual requirements with our team before processing protected health information.

### GDPR Ready

EU data residency available. Full DPA and data processing controls.

### Payment workflows

Use approved payment providers and review your payment-data requirements before handling cardholder data.

## Ready to Deploy?

Schedule a technical deep-dive with our solutions team. Get a custom architecture review for your environment.

Request Technical Demo › (https://mihu.ai/contact)

Contact sales (https://mihu.ai/contact) for volume deployments and custom SLAs.

FAQ

## AI Receptionist — Frequently Asked Questions

What does an AI receptionist do?

It answers every incoming call immediately, greets the caller, works out what they need, books or reschedules appointments, answers routine questions and routes anything else to the right person — 24 hours a day.

Will it stop us missing calls out of hours?

That is the main reason teams deploy it. Calls that arrive at night, at weekends or while the line is busy get answered and actioned instead of going to voicemail.

Can it book into our existing calendar?

Yes. The receptionist reads live availability and writes appointments straight into your calendar, and it can send confirmations and reminders afterwards.

How does call routing work?

You define the rules — by department, language, caller type or time of day — and the agent transfers with full context, so the person picking up already knows what the call is about.

Is it secure enough for regulated industries?

Mihu AI runs on enterprise-grade infrastructure with encryption in transit and at rest, access controls and audit logging. See the security page for the current details.