# Аналитика — Mihu AI

REAL-TIME INSIGHTS

# Data-Driven

Track every conversation, measure agent performance, and uncover actionable insights with comprehensive analytics and reporting.

Explore Dashboard (https://mihu.ai/ru/analytics) View Sample Report (https://mihu.ai/ru/analytics)

Live Dashboard

## Все как на ладони

Real-time metrics, trends, and insights in a single, unified dashboard.

Analytics Dashboard

Last 7 days

Export

+18%

12,847

Total Conversations

+5.2%

94.7%

Resolution Rate

12% faster

0.8s

Avg Response Time

+0.3

4.8

Customer Satisfaction

Conversation Volume

Daily

Weekly

Monthly

2.5k

2.0k

1.5k

1.0k

0.5k

Inbound

Outbound

Channel Distribution

12.8k

Total

Voice Calls

44%

WhatsApp

26%

Social

17%

Email

13%

Key Metrics

## Отслеживайте самое важное

Comprehensive metrics across every dimension of your AI-powered communications.

Conversation Metrics

Track volume, duration, and outcomes across all channels and time periods.

Total calls Avg duration Peak hours Queue time

Resolution Analytics

Measure first-contact resolution, escalation rates, and successful outcomes.

FCR rate Escalations Handoffs Containment

Sentiment Analysis

AI-powered sentiment tracking for every conversation with trend analysis.

Positive % Negative % Trends Keywords

AI Performance

Monitor AI accuracy, confidence scores, and intent detection success rates.

Accuracy Confidence Intent match Fallbacks

Customer Satisfaction

CSAT scores, NPS tracking, and customer feedback analysis in real-time.

CSAT score NPS Feedback Reviews

Cost Analytics

Track cost per conversation, savings vs human agents, and ROI metrics.

Cost/call Savings ROI Efficiency

Conversation Intelligence

## Глубокое погружение в каждый диалог

Full transcripts, sentiment analysis, and performance scores for every interaction.

Conversation Reports

Recent Conversations

Filter

Export

Контакты

Channel

Duration

Sentiment

Score

Action

Webhooks send real-time notifications to your systems when events occur in Mihu AI. Events include new conversations, messages sent/received, appointments booked, and escalations. Configure webhook endpoints in Settings > Integrations > Webhooks, select which events to subscribe to, and we'll POST JSON data to your URL instantly.

John Smith

Today, 2:34 PM

Voice Call

4m 23s

Positive

94%

View

EJ

Emily Johnson

Today, 1:15 PM

WhatsApp

12 msgs

Neutral

88%

View

Hi, I'd like to book a test drive for the BMW X3

Michael Wilson

Today, 11:42 AM

Instagram

8 msgs

Positive

96%

View

SB

Sarah Brown

Today, 10:08 AM

Voice Call

6m 45s

Negative

45%

View

Instagram DM и Messenger

David Martinez

Yesterday, 4:22 PM

WhatsApp

15 msgs

Positive

91%

View

AI-Powered Insights

## Практические рекомендации

Our AI analyzes your data and surfaces insights you can act on immediately.

Performance Opportunities

Peak call volume at 2-4 PM suggests adding more capacity during this window could reduce wait times by 23%.

WhatsApp resolution rate increased 12% after adding product catalog quick replies. Consider expanding to Instagram.

"Pricing inquiry" intent has 34% escalation rate. Adding pricing FAQ to knowledge base could reduce escalations.

Areas Needing Attention

Negative sentiment increased 8% for "billing support" topic this week. Review recent transcript patterns.

Average handle time for "returns" increased from 3.2 to 4.8 minutes. New return policy may need clearer documentation.

5 customers mentioned competitor "XYZ Corp" in conversations this week. Consider competitive analysis review.

Расширенные возможности

## Аналитика корпоративного уровня

Powerful tools for teams that need deep insights and custom reporting.

### Custom Dashboards

Build personalized dashboards with drag-and-drop widgets. Create role-specific views for managers, agents, and executives.

### Scheduled Reports

Automate report delivery daily, weekly, or monthly. Send to stakeholders via email in PDF, Excel, or CSV format.

### Advanced Filtering

Filter by any dimension—channel, agent, intent, sentiment, date range, customer segment, and custom fields.

### Real-Time Alerts

Set up custom alerts for anomalies, threshold breaches, or specific events. Get notified via Slack, email, or SMS.

Data Export

## Ваши данные, ваши правила

Export data in multiple formats or connect directly to your BI tools.

Excel & CSV

Download raw data in spreadsheet format for custom analysis in Excel or Google Sheets.

PDF Reports

Generate beautiful, shareable reports with charts and insights ready for stakeholders.

API Access

Connect directly to your BI tools like Tableau, Power BI, or Looker via our REST API.

## Ready for Data-Driven Insights?

Start tracking every conversation and making smarter decisions today.

Start Free Trial (https://mihu.ai/ru/analytics) Запланировать демо (https://mihu.ai/ru/analytics)

## Похожие обновления продукта

Узнайте, что нового в Mihu AI

Обновление продукта · Отчёты

### Custom Reports: опишите отчёт одним предложением — получите дашборд

Напишите, что хотите увидеть. ИИ создаёт каждый виджет из ваших данных, проверяет цифры и размещает их на холсте, который вы переставляете вручную. Или откройте один из восьмидесяти отраслевых шаблонов.

 (https://mihu.ai/ru/blog/custom-reports)

Обновление продукта · Доски

### Доски: собирайте свои доски из всей платформы

Собирайте свои доски: почти двести живых виджетов на панели, семьдесят два готовых вида по отраслям и ролям, именованные доски, между которыми можно переключаться, и доска «По умолчанию», которая всегда в одном клике.

 (https://mihu.ai/ru/blog/boards)