# ИИ для электронной коммерции — Mihu AI E-Commerce AI Solutions # Увеличьте продажи с ИИ-управляемой поддержкой клиентов From product questions to order tracking, Mihu AI handles customer inquiries across every channel—so your team can focus on growth, not tickets. Запланировать демо (https://mihu.ai/ru/contact) View Case Studies (https://mihu.ai/ru/case-studies) Shopify Integrated PCI Compliant Multi-Language Order Shipped #ORD-4829 • Arrives Fri +34% CSAT Score vs. last quarter AI Support Agent Live Emma Rodriguez Order Inquiry 01:23 "Hi, I ordered the blue dress in size medium last week but I need to exchange it for a large. Can you help me with that?" 87% Resolution Rate <15s Ответ +28% Upsell Rate Why E-Commerce Brands Choose Us ## Создано для крупного ритейла Мгновенные ответы, бесперебойные интеграции и ИИ, который действительно понимает ваши продукты и политики. Ответ ### Мгновенная поддержка клиентов Отвечайте на каждый чат, звонок и сообщение мгновенно 24/7 через WhatsApp, Instagram, Messenger и ваш сайт. Order Sync ### Полная интеграция платформы Бесперебойная синхронизация с Shopify, WooCommerce, Magento и всеми основными платформами. Данные заказов, запасов и клиентов в реальном времени. Personalized ### ИИ с пониманием клиента ИИ знает историю заказов, предпочтения и прошлые взаимодействия. Предоставляйте персонализированный опыт, который укрепляет лояльность и повторные покупки. Core Capabilities ## Все, что нужно вашему магазину Компоненты, специально разработанные для клиентского опыта в электронной коммерции. Order Tracking Real-time shipping updates Returns & Exchanges Automated RMA processing Product Questions Sizing, specs, availability Abandoned Cart Recovery conversations USE CASES ## Электронная коммерция Узнайте, как Mihu AI обрабатывает реальные клиентские сценарии со скоростью, точностью и личным подходом. Support Order & Shipping Returns Returns & Exchanges Pre-Sale Product Questions Recovery Abandoned Cart Retention Loyalty & Reviews Most Popular ### Order & Shipping Support Handle "where's my order" inquiries instantly with real-time tracking, delivery updates, and proactive shipping notifications. −68% WISMO Tickets 94% Решено автоматически Key Capabilities #### Live Tracking Real-time carrier updates from all major shippers #### Proactive Alerts SMS and email updates at key milestones #### Delivery Estimates Accurate ETAs based on real carrier data #### Issue Detection Auto-escalate delays and lost packages Workflow 1 Inquiry Customer asks 2 Lookup Fetch order data 3 Update Share status 4 Resolve Or escalate Post-Purchase ### Returns & Exchanges Streamline the returns process with automated RMA generation, prepaid labels, and intelligent exchange recommendations. +41% Exchange Rate 2min Avg Resolution Key Capabilities #### Policy Enforcement Auto-verify eligibility based on your rules #### Auto RMA Generate return labels instantly #### Smart Exchanges Suggest alternatives to save the sale #### Refund Processing Auto-refund to original payment method Workflow 1 Request Return initiated 2 Verify Check eligibility 3 Generate Create RMA/label 4 Process Refund or exchange Pre-Sale ### Product Questions Answer sizing, specifications, compatibility, and availability questions instantly with AI trained on your full product catalog. +23% Conversion 97% Accuracy Key Capabilities #### Size Guides Personalized fit recommendations #### Spec Sheets Detailed product information on demand #### Inventory Check Real-time stock and restock dates #### Recommendations Personalized product suggestions Workflow 1 Question Customer asks 2 Retrieve Search catalog 3 Answer Provide details 4 Convert Add to cart Recovery ### Abandoned Cart Recovery Re-engage shoppers who left items behind with personalized outreach, answer questions, and offer targeted incentives. +18% Cart Recovery $47 Avg Order Value Key Capabilities #### Timed Triggers Optimized outreach at key moments #### Conversational Natural dialogue, not pushy emails #### Smart Discounts Offer incentives based on cart value #### One-Click Checkout Complete purchase in conversation Workflow 1 Detect Cart abandoned 2 Reach Personalized msg 3 Engage Answer questions 4 Convert Complete sale Retention ### Loyalty & Reviews Build lasting relationships with post-purchase engagement, review collection, and loyalty program management. +156% Review Rate 4.7★ Avg Rating Key Capabilities #### Review Requests Optimally timed post-delivery outreach #### NPS Surveys Capture satisfaction scores seamlessly #### Points Balance Check and redeem loyalty rewards #### VIP Perks Exclusive offers for loyal customers Workflow 1 Deliver Order arrives 2 Check-in Satisfaction msg 3 Request Ask for review 4 Reward Grant points Запланировать демо ## Посмотрите Mihu AI в действии Бесперебойные, персонализированные разговоры, которые решают проблемы и стимулируют продажи. Сообщения Instagram Поддержка заказов 🇮🇹 IT I'm so sorry about that! Let me look into this for you right away. I found your order #ORD-7392 - it shows delivered to your front porch at 11:47 AM. Sometimes carriers mark early. Can you check with neighbors or building staff? Found it! It was at the side door. Thanks! Voice Transcript Returns 🇮🇱 HE I need to return a dress, it doesn't fit right. Of course! I can help with that. I see your order from last week - the blue midi dress. Would you like a refund, or shall I check if we have a different size available for exchange? ## Ready to Scale Your Support? Join e-commerce brands who've reduced support costs by 60% while increasing customer satisfaction. Запланировать демо (https://mihu.ai/ru/contact)