# Accessory Cross-Sell at Service Booking — Automotive AI agent | Mihu AI

Automotive · Parts

# Accessory Cross-Sell at Service Booking

Offer relevant accessories/parts at the moment a service appointment is booked, when attention is already on the vehicle.

Set up this outcome

## Apps this needs

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

Parts / Inventory System Stock levels, backorder ETAs and pricing for parts and accessories. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

At service booking, agent checks the vehicle's configuration and service history for paired accessory opportunities.

A relevant offer is presented in the same booking conversation , with pricing pulled live from the parts catalog.

If accepted, the part is added to the RO in the DMS for installation during the same visit.

Declined offers are not repeated on the same vehicle within a short window.

## Data sources

DMS vehicle configuration/service history Parts catalog

## What it targets

Bookings with a relevant accessory offered Target 70%

Accessory attach rate at booking Target 18%