# After-Hours Emergency Routing — Automotive AI agent | Mihu AI

Automotive · Reception

# After-Hours Emergency Routing

Route genuine after-hours emergencies (breakdown, urgent safety concern) to the right on-call resource.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Agent answers after-hours calls and triages for genuine urgency versus something that can wait.

Genuine emergencies are connected directly to the on-call advisor or roadside assistance partner.

Non-urgent calls are booked for a next-business-day callback .

Every after-hours contact is logged for the morning team's context .

## Data sources

On-call roster Call log

## What it targets

Genuine emergencies correctly routed Target 100%