# Appointment Prep & Drop-off Reminder — Automotive AI agent | Mihu AI

Automotive · Service

# Appointment Prep & Drop-off Reminder

Reduce service-bay delays by confirming the appointment and prepping the customer ahead of drop-off.

Set up this outcome

## Apps this needs

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

A scheduled job pulls tomorrow's appointments from the DMS scheduling module.

Sends a confirmation with drop-off time and a checklist — key fob, loaner request, listed concerns — matched to the RO type.

If the customer needs to reschedule, checks live bay availability and writes the new time directly to the schedule.

If unconfirmed by the day before, calls; if still unreached, flags the slot at-risk for a same-day waitlist fill.

## Data sources

DMS service scheduling Bay availability

## What it targets

Appointments confirmed ahead of drop-off Target 85%

Same-day no-shows Target -30%