# Backorder Status Update Campaign — Automotive AI agent | Mihu AI

Automotive · Parts

# Backorder Status Update Campaign

Keep customers informed on backordered parts without them needing to call and ask.

Set up this outcome

## Apps this needs

Parts / Inventory System Stock levels, backorder ETAs and pricing for parts and accessories. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Agent tracks each backordered part's updated ETA from the supplier/inventory system.

A proactive update is sent whenever the ETA changes , without waiting to be asked.

Once the part arrives, triggers the special-order arrival notification to coordinate installation.

Backorders significantly exceeding the original estimate are offered a no-penalty cancellation or an alternative part.

## Data sources

Parts/inventory system backorder ETA

## What it targets

ETA updates sent proactively Target 90%

Backorder cancellation rate Target -20%