# Website Chat-to-Voice Handoff — Automotive AI agent | Mihu AI

Automotive · Sales

# Website Chat-to-Voice Handoff

Convert stalled website chat sessions into a live call before the shopper closes the tab.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent monitors live chat sessions and detects a 45-second reply gap or an unanswered pricing question.

Offers an instant callback in-chat; if accepted, triggers an outbound call within 30 seconds with the full chat transcript in context.

Continues the conversation live — no re-asking what the shopper already typed — and books a test drive or transfers to the salesperson.

If declined, falls back to WhatsApp/SMS with a recap, the vehicle link and a one-tap call-me button.

Every outcome is written to the CRM lead record with the originating transcript attached.

## Data sources

Website chat logs VDP browsing history CRM lead record

## What it targets

Chat-to-call conversion Target 35%

Chat sessions ending in a booked appointment Target 18%