# Live Chat Overflow to Voice Callback — Automotive AI agent | Mihu AI

Automotive · Reception

# Live Chat Overflow to Voice Callback

Offer a voice callback when live website chat volume exceeds available staff capacity.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Agent monitors chat queue depth and offers a callback once wait time exceeds a threshold.

If accepted, a callback is scheduled and placed within the promised window, with the transcript passed for context.

If declined, the chat continues in queue with an accurate updated wait estimate.

Callback completion rate is tracked against the promised window .

## Data sources

Website chat queue data Chat transcript

## What it targets

Callbacks placed within the promised window Target 90%