# Post-Service CSAT & Review Request — Automotive AI agent | Mihu AI

Automotive · Aftersales

# Post-Service CSAT & Review Request

Capture satisfaction after service and grow public reviews.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent is triggered by the DMS's RO-completion event and calls 24-48 hours after collection, via the connected telephony platform.

Runs a short, structured CSAT survey ; any negative or neutral response escalates immediately to the service manager with the RO number attached.

Happy customers get a review link — Google, DealerRater, or the platform the dealership prioritizes.

Logs all responses to the CRM , both for quality tracking and to avoid asking the same customer twice in one visit cycle.

## Data sources

DMS RO completion data CRM satisfaction/review log

## What it targets

CSAT responses collected Target 45%

Public reviews generated Target 20/mo