# Extended Diagnostic Wait Follow-up — Automotive AI agent | Mihu AI

Automotive · Service

# Extended Diagnostic Wait Follow-up

Keep customers informed during a multi-day diagnostic process rather than leaving them wondering.

Set up this outcome

## Apps this needs

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Agent tracks ROs in extended diagnostic status beyond the typical same-day turnaround.

A daily update is sent with the current stage — even 'still investigating' — so silence doesn't feel like neglect.

Once the technician logs a diagnosis, triggers the MPI upsell callback immediately.

Confirms the loaner/courtesy vehicle status remains valid for the extended period.

## Data sources

DMS diagnostic status Loaner fleet status

## What it targets

Daily updates sent during extended diagnostics Target 95%

Customer satisfaction for extended-diagnostic ROs Target 4.4/5