# Feedback Line Intake & Routing — Automotive AI agent | Mihu AI

Automotive · Reception

# Feedback Line Intake & Routing

Capture customer feedback/complaints through a dedicated line and route them to the right person with proper documentation.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent takes the feedback or complaint calmly and completely , without minimizing the concern.

Classifies severity and department and routes to the appropriate manager.

Sends an acknowledgment with an expected response timeframe.

Logs the full feedback for the dealership's quality tracking and trend reporting .

## Data sources

CRM/complaint log

## What it targets

Feedback acknowledged within 1 business day Target 95%