# General Inquiry Deflection — Automotive AI agent | Mihu AI

Automotive · Reception

# General Inquiry Deflection

Answer common general questions (hours, directions, what services offered) without tying up staff.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Agent answers general questions directly from the dealership's knowledge base — hours, location, services, financing basics.

Anything requiring account-specific or transactional information is routed to the correct department.

Common question patterns are logged to keep the knowledge base current .

## Data sources

Dealership knowledge base

## What it targets

General inquiries resolved without staff involvement Target 80%