# Language Preference Detection & Routing — Automotive AI agent | Mihu AI

Automotive · Reception

# Language Preference Detection & Routing

Serve non-native-language callers accurately by detecting language and routing/responding accordingly.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent detects the caller's language automatically from the first exchange.

If the agent supports that language natively, the call continues without a transfer .

If not, the call is routed to a bilingual staff member where available.

The detected language preference is written to the CRM profile for future calls.

## Data sources

CRM language preference

## What it targets

Non-English calls handled without a transfer Target 75%