# Loaner & Courtesy Vehicle Coordination — Automotive AI agent | Mihu AI

Automotive · Service

# Loaner & Courtesy Vehicle Coordination

Coordinate loaner vehicle availability against service bookings so customers aren't stranded.

Set up this outcome

## Apps this needs

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

## How it works

At booking, agent checks the loaner fleet module for availability matching the appointment date/duration.

If available, reserves the loaner directly in the DMS and confirms it to the customer.

If not, offers the next available slot with a loaner or an alternative — shuttle, rideshare voucher — per policy.

Tracks the loaner's return date against RO completion and sends a reminder if it's overdue.

## Data sources

DMS loaner fleet availability RO completion status

## What it targets

Loaner requests fulfilled at booking Target 80%

Loaner return compliance Target 95%