# Loyalty Points & Service Package Renewal — Automotive AI agent | Mihu AI

Automotive · Aftersales

# Loyalty Points & Service Package Renewal

Keep customers engaged with their loyalty points balance and prompt service package renewal before it lapses.

Set up this outcome

## Apps this needs

Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Agent tracks points balance and package expiry per customer via the loyalty platform.

A renewal reminder is sent ahead of expiry with the specific benefit being lost if not renewed.

If accepted, the renewal is processed through the loyalty platform and confirmed to the customer.

Points-expiry reminders are sent separately with simple redemption options before the deadline.

## Data sources

Loyalty platform points/package data

## What it targets

Packages renewed before expiry Target 60%