# Multi-Point Inspection Upsell Callback — Automotive AI agent | Mihu AI

Automotive · Service

# Multi-Point Inspection Upsell Callback

Convert multi-point inspection (MPI) findings into approved additional work before the vehicle leaves the bay.

Set up this outcome

## Apps this needs

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Agent monitors the DMS for completed MPI results flagged with additional recommended work.

Calls the customer with the specific findings — reading the technician's actual notes and photos, not a generic pitch.

Approval or decline is written directly back to the RO via API, updating the technician's queue in real time.

If declined, notes the reason and schedules a follow-up reminder for the next visit rather than dropping it.

## Data sources

DMS MPI findings and RO estimate

## What it targets

MPI findings presented to the customer same-visit Target 95%

MPI upsell approval rate Target 38%