# Multi-Location Group Routing — Automotive AI agent | Mihu AI

Automotive · Reception

# Multi-Location Group Routing

For dealer groups with multiple locations, route callers to the correct site based on stated location or vehicle/service history.

Set up this outcome

## Apps this needs

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Agent checks the caller's history against the multi-location CRM to identify their associated dealership.

If unclear, asks which location or vehicle they're calling about.

The call is routed to the correct location's queue with history attached.

Cross-location routing errors are tracked and reported .

## Data sources

Multi-location CRM/DMS customer-location mapping

## What it targets

Calls routed to the correct location on first attempt Target 95%