# Out-of-Stock Cross-Sell — Automotive AI agent | Mihu AI

Automotive · Sales

# Out-of-Stock Cross-Sell

Recover shoppers who enquired about a vehicle that's sold or unavailable by offering close matches in stock.

Set up this outcome

## Apps this needs

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent detects an enquiry referencing a specific VIN and checks its status in the DMS inventory feed.

If unavailable, queries the same feed for live matches on model, trim, price and color — ranked by closest fit, not a generic list.

Calls or messages the shopper with the top 2-3 alternatives , pulling live photos and pricing so nothing quoted is stale.

Offers a same-week viewing slot , checked against showroom availability, and books it if accepted.

If the shopper prefers a different make, writes a conquest interest tag to the CRM for cross-brand follow-up.

## Data sources

DMS live inventory feed Enquiry history CRM

## What it targets

Enquiries re-engaged with an alternative Target 60%

Alternative-to-appointment conversion Target 24%