# Parts Availability & Order Callback — Automotive AI agent | Mihu AI

Automotive · Parts

# Parts Availability & Order Callback

Never miss a parts enquiry and proactively notify customers on arrival.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent takes the parts enquiry — part name, VIN or make/model/year — and queries the parts/inventory system for live stock and pricing .

If in stock, quotes directly and places the order through the parts system .

If out of stock, checks the backorder ETA and suggests an alternative part if one exists in the fitment database.

If installation is needed, books directly into the DMS service calendar with the part reserved against that RO.

Logs the order/booking outcome to the CRM for parts department reporting.

## Data sources

Parts inventory system DMS CRM

## What it targets

Parts enquiries answered Target 100%