# Post-Repair Quality Callback — Automotive AI agent | Mihu AI

Automotive · Service

# Post-Repair Quality Callback

Catch any post-repair issue early and reinforce trust before the customer forms an opinion from a problem alone.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent calls 2-3 days after RO completion , referencing the specific work performed pulled from the DMS.

Any reported issue is escalated immediately to the service manager with the RO number and description.

Positive responses are logged to the CRM and flagged as review-request candidates.

Vehicles with a repeat issue on the same RO type are flagged for technician/quality review.

## Data sources

DMS RO completion data CRM

## What it targets

Post-repair callbacks completed Target 80%

Issues caught before becoming a public complaint Target 90%