# Recall & Software Update Notification — Automotive AI agent | Mihu AI

Automotive · Service

# Recall & Software Update Notification

Maximise recall and software-update completion rate and keep an auditable contact trail.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

Manufacturer Platform Recall/update notices, telematics alerts and connected-app data from the OEM. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent cross-references the manufacturer recall/update database against the DMS owned-vehicle list to identify affected VINs.

Affected owners are notified with the specific update or recall description and safety implications as stated by the manufacturer — not generic recall language.

Books the remedial or update appointment directly into the DMS service schedule.

Contacts owners across voice, SMS and email , retrying on the next channel if unreached.

Completion is confirmed and written back to both the DMS and the manufacturer's compliance reporting system where integrated.

Owners who can't be reached after the standard retry sequence are logged to the CRM for a mailed notice, since manufacturers often require documented outreach attempts for compliance.

## Data sources

Manufacturer recall/update database DMS owner records Workshop calendar CRM

## What it targets

Affected owners contacted Target 95%

Recall appointments booked Target 60%