# Service Advisor Overflow Triage — Automotive AI agent | Mihu AI

Automotive · Service

# Service Advisor Overflow Triage

Absorb service department call volume spikes without a customer hitting a busy signal.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup

## How it works

Agent monitors live call queue depth and automatically takes overflow calls beyond advisor capacity.

Handles standard scheduling, rescheduling and status questions end-to-end using live DMS data.

Routes only complex diagnostic or pricing questions to a human advisor , with full call context passed along.

Reports overflow volume patterns to help the service manager plan staffing.

## Data sources

Call queue/volume data DMS scheduling

## What it targets

Overflow calls handled without a missed call Target 100%

Average hold time during peak periods Target 30s