# E-commerce AI agents — 61 revenue outcomes Mihu runs | Mihu AI E-commerce # Recover the carts and answer “where is my order?” — automatically Abandoned-cart recovery, WISMO deflection, replenishment nudges and win-backs — across voice, WhatsApp, SMS and email, in 40+ languages. Revenue operation All outcomes 61 Capture & Qualify Leads 2 Book & Fill Calendars 3 Recover Lost Revenue 5 Convert & Close Deals 12 Retain, Renew & Grow 11 Support & Resolve 24/7 19 Outbound Campaigns at Scale 9 Deal stage All stages 61 Pre-Sales 16 Deal 5 After-Sales 40 61 outcomes Popular ### Abandoned Cart Recovery (https://mihu.ai/solutions/ecommerce/ecom-cart) Win back abandoned carts across WhatsApp, SMS and voice — answer the objection and hand back a one-tap checkout link. WhatsApp SMS Voice / SIP +22% carts recovered Set up outcome Popular ### Order Status (WISMO) Deflection (https://mihu.ai/solutions/ecommerce/ecom-wismo) Deflect 'where is my order' 24/7 with instant tracking, returns and FAQ answers — escalate only what truly needs a human. WhatsApp SMS Voice / SIP Email -45% tickets to agents Set up outcome Retention ### Replenishment & Reorder Nudge (https://mihu.ai/solutions/ecommerce/ecom-replenish) Reach customers right when a consumable is due to run out and turn one purchase into a repeat order in two taps. WhatsApp SMS +14% repeat orders Set up outcome Retention ### Lapsed Customer Win-back (https://mihu.ai/solutions/ecommerce/ecom-winback) Reactivate customers who haven't ordered in a while with a relevant reason to return — before they're gone for good. WhatsApp SMS Email +9% reactivated Set up outcome Campaigns ### Promo & Flash-Sale Broadcast (https://mihu.ai/solutions/ecommerce/ecom-promo) Launch a promo across voice + messaging to a segmented list, capture interest live, and route hot buyers to checkout. WhatsApp SMS Voice / SIP 10x reach vs manual Set up outcome Sales ### Pre-Purchase Question & Lead Capture (https://mihu.ai/solutions/ecommerce/ecom-enquiry) Answer the sizing, stock and shipping question that decides the order — instantly, in any language. WhatsApp Instagram DM SMS +21% enquiry-to-order Set up outcome Sales ### Consultation & Fitting Booking (https://mihu.ai/solutions/ecommerce/ecom-consult) Book the call, fitting or showroom visit that high-ticket buyers need before they commit. WhatsApp SMS Voice / SIP +18% consultations booked Set up outcome Sales ### High-Ticket Quote Follow-up (https://mihu.ai/solutions/ecommerce/ecom-quote) Chase open quotes and B2B carts persistently and politely, and close them in-thread. WhatsApp Email Voice / SIP +24% quote close rate Set up outcome Support ### Returns & Exchange Self-Serve (https://mihu.ai/solutions/ecommerce/ecom-returns) Handle the return end to end in chat — and save the sale as an exchange where you can. WhatsApp Instagram DM SMS -52% return tickets to agents Set up outcome Retention ### Post-Delivery Review Request (https://mihu.ai/solutions/ecommerce/ecom-review) Ask for the review a few days after it actually arrived — and catch the unhappy ones before they post. WhatsApp SMS Email +3.4x review volume Set up outcome Campaigns ### Back-in-Stock Alert (https://mihu.ai/solutions/ecommerce/ecom-backinstock) Tell the people who actually wanted it the moment it lands — and let them buy in the thread. WhatsApp SMS Email +34% waitlist conversion Set up outcome Sales ### Live Chat Sizing / Fit Advisor (https://mihu.ai/solutions/ecommerce/ecom-fit-advisor) Answer fit questions live before checkout, grounded in the actual size chart and return history, to cut size-related returns. WhatsApp SMS -25% size-related returns Set up outcome Sales ### Price Match / Competitor Price Handling (https://mihu.ai/solutions/ecommerce/ecom-price-match) Handle price-match questions consistently against your published policy and margin floor. WhatsApp SMS 60% price-match-assisted conversion Set up outcome Popular ### Out-of-Stock Waitlist + Alternative (https://mihu.ai/solutions/ecommerce/ecom-oos-alternative) Catch out-of-stock demand the moment it happens with a comparable in-stock alternative, not just a waitlist signup. WhatsApp Email 22% OOS interest converted to a purchase Set up outcome Sales ### Gift Purchase Assistant (https://mihu.ai/solutions/ecommerce/ecom-gift-assistant) Help gift-shoppers choose confidently and add gift wrap, messaging and timing that actually lands before the occasion. WhatsApp SMS +15% gift-shopper conversion Set up outcome Popular ### Bundle & Cross-Sell at Cart (https://mihu.ai/solutions/ecommerce/ecom-bundle-crosssell) Suggest a genuinely complementary item at cart-stage, sourced from frequently-bought-together data, not a margin-driven guess. WhatsApp 18% cart-stage bundle offers accepted Set up outcome Sales ### B2B / Wholesale Inquiry Qualification (https://mihu.ai/solutions/ecommerce/ecom-b2b-qualify) Separate B2B and bulk inquiries from standard retail traffic and route them to a dedicated wholesale pipeline. WhatsApp Email 90% B2B inquiries correctly routed Set up outcome Sales ### Live Shopping Event Chat Support (https://mihu.ai/solutions/ecommerce/ecom-live-shopping) Handle the surge of product questions during a livestream sales event, grounded in exactly what's on screen. WhatsApp SMS +12% live-event-driven conversion Set up outcome Sales ### Pre-Order / Launch Waitlist Management (https://mihu.ai/solutions/ecommerce/ecom-preorder-waitlist) Manage high-demand product launches and pre-order waitlists fairly, with access sent at the exact scheduled time. Email SMS 40% waitlist-to-purchase at launch Set up outcome Sales ### Influencer / Affiliate Code Support (https://mihu.ai/solutions/ecommerce/ecom-affiliate-code) Help customers correctly apply influencer/affiliate discount codes and resolve code issues before they abandon. WhatsApp 80% code issues resolved without abandonment Set up outcome Sales ### International Duties / Shipping Questions (https://mihu.ai/solutions/ecommerce/ecom-intl-shipping) Answer international shipping cost, duties and delivery-time questions clearly, destination by destination. WhatsApp Email -20% intl. cart abandonment at shipping step Set up outcome Fulfillment ### Order Modification Window Handling (https://mihu.ai/solutions/ecommerce/ecom-order-modify) Let customers change or cancel an order within the brief window before it enters fulfillment. WhatsApp SMS 90% modification requests resolved in-window Set up outcome Fulfillment ### Address Correction Before Dispatch (https://mihu.ai/solutions/ecommerce/ecom-address-correction) Catch and correct an invalid or incomplete shipping address before it ever reaches the carrier. SMS -50% returned-to-sender shipments Set up outcome Fulfillment ### Split Shipment Communication (https://mihu.ai/solutions/ecommerce/ecom-split-shipment) Proactively explain when an order will arrive in multiple shipments, with separate tracking for each. Email SMS -60% "where's the rest of my order" tickets Set up outcome Popular ### Delivery Exception Proactive Resolution (https://mihu.ai/solutions/ecommerce/ecom-delivery-exception) Get ahead of carrier delivery exceptions — delay, failed attempt, damage — before the customer has to ask. WhatsApp SMS -55% WISMO tickets after a proactive notice Set up outcome Popular ### High-Value Order Fraud / Verification Check (https://mihu.ai/solutions/ecommerce/ecom-fraud-verify) Verify legitimacy on flagged high-risk orders within hours, without delaying every legitimate high-value buyer. Voice / SIP SMS 85% flagged orders verified within 4 hours Set up outcome Fulfillment ### Backorder Timeline Management (https://mihu.ai/solutions/ecommerce/ecom-backorder) Keep customers informed and patient on backordered items with proactive ETA updates, not radio silence. Email SMS -20% backorder cancellation rate Set up outcome Fulfillment ### Buy Online, Pick Up In Store (BOPIS) (https://mihu.ai/solutions/ecommerce/ecom-bopis) Manage BOPIS orders so pickup is ready and communicated clearly — notified only once it's actually ready. SMS 80% pickups within 48h of ready notice Set up outcome Fulfillment ### Multi-Item Partial Return Coordination (https://mihu.ai/solutions/ecommerce/ecom-partial-return) Process a return for part of a multi-item order accurately, recalculating any bundle discount correctly. Email 98% partial returns with correct recalculation Set up outcome Fulfillment ### Freight / Large-Item Delivery Scheduling (https://mihu.ai/solutions/ecommerce/ecom-freight-schedule) Coordinate delivery appointment scheduling for large/freight items, including special handling requirements. Voice / SIP SMS 90% appointments scheduled within 48h Set up outcome Fulfillment ### Marketplace Order Consolidation (https://mihu.ai/solutions/ecommerce/ecom-marketplace-consolidation) Give customer support one unified view of an order regardless of whether it came from Amazon, Walmart or DTC. WhatsApp Email 98% orders found regardless of channel Set up outcome Support ### Product Usage / How-To Support (https://mihu.ai/solutions/ecommerce/ecom-usage-support) Cut returns caused by "didn't know how to use it" with timely usage guidance grounded in the real manual. WhatsApp Email -15% returns on guided SKUs Set up outcome Support ### Warranty Registration & Claim Initiation (https://mihu.ai/solutions/ecommerce/ecom-warranty) Get customers registered for warranty and simplify claim initiation with proof gathered up front. WhatsApp Email 90% warranty claims resolved in SLA Set up outcome Support ### Damaged / Defective Fast-Track Replacement (https://mihu.ai/solutions/ecommerce/ecom-damage-replace) Replace damaged or defective items with minimal friction — shipped before the original even goes back. WhatsApp 85% damage claims resolved same-day Set up outcome Subscription ### Subscription-Adjacent Product Offer (https://mihu.ai/solutions/ecommerce/ecom-subscription-upsell) Introduce a relevant subscription option after a first one-time purchase of a repeat-use product. WhatsApp 15% first-purchase-to-subscription conversion Set up outcome Support ### Post-Purchase Cross-Category Discovery (https://mihu.ai/solutions/ecommerce/ecom-cross-category) Introduce customers to other product categories based on genuine affinity, not a blanket catalog blast. Email 12% cross-category conversion Set up outcome Support ### Order Complaint De-escalation (https://mihu.ai/solutions/ecommerce/ecom-complaint-deescalate) Resolve frustrated customers calmly and fairly at first contact, before they escalate to a chargeback. Voice / SIP 65% complaints resolved at first contact Set up outcome Support ### Product Recall / Safety Notice (https://mihu.ai/solutions/ecommerce/ecom-recall-notice) Notify every affected customer of a recall or safety notice quickly and completely, with resolution in the same interaction. Email SMS 100% affected customers notified in 24h Set up outcome Support ### Loyalty Points Balance & Redemption (https://mihu.ai/solutions/ecommerce/ecom-loyalty-support) Help customers understand and use their loyalty points before they expire unused. WhatsApp 45% points redeemed before expiry Set up outcome Support ### Gift Card Balance & Issue Resolution (https://mihu.ai/solutions/ecommerce/ecom-giftcard-support) Resolve gift card balance questions and checkout application issues in the same session. WhatsApp Voice / SIP 90% gift card issues resolved same-session Set up outcome Support ### Perishable / Delicate Goods Care Instructions (https://mihu.ai/solutions/ecommerce/ecom-care-instructions) Cut complaints and waste on perishable or delicate products with timely, specific care instructions. SMS WhatsApp -30% spoilage/damage complaints Set up outcome Popular ### Subscription Pause/Skip Instead of Cancel (https://mihu.ai/solutions/ecommerce/ecom-sub-pause) Offer a pause, skip or frequency change before a customer cancels a subscription outright. WhatsApp 30% subscription save rate Set up outcome Subscription ### Subscription Delivery Date Flexibility (https://mihu.ai/solutions/ecommerce/ecom-sub-reschedule) Let subscribers shift an upcoming delivery date instead of cancelling over bad timing. SMS 60% use flexibility vs. cancel on bad timing Set up outcome Subscription ### Subscription Product Swap / Customization (https://mihu.ai/solutions/ecommerce/ecom-sub-swap) Let subscribers change what's in their next box within the swap window, tuned to their tier and preferences. WhatsApp 35% swap window usage rate Set up outcome Popular ### Failed Payment / Card Update Recovery (https://mihu.ai/solutions/ecommerce/ecom-sub-dunning) Recover subscription revenue lost to expired cards or failed payments, before involuntary churn sets in. SMS 55% failed payments recovered Set up outcome Subscription ### Subscription Upgrade / Tier Change Offer (https://mihu.ai/solutions/ecommerce/ecom-sub-upgrade) Grow subscription revenue per customer by offering a relevant tier upgrade at the right moment. WhatsApp 15% upgrade acceptance rate Set up outcome Subscription ### New Subscriber Onboarding Sequence (https://mihu.ai/solutions/ecommerce/ecom-sub-onboarding) Set expectations clearly in the first cycle to head off early cancellations from confusion. Email WhatsApp -18% first-90-day cancellation rate Set up outcome Subscription ### Subscriber Referral Program Activation (https://mihu.ai/solutions/ecommerce/ecom-sub-referral) Turn happy, tenured subscribers into a referral channel with a clear, tracked reward. Email 10% referral-driven new subscriptions Set up outcome Subscription ### Win-back for Cancelled Subscribers (https://mihu.ai/solutions/ecommerce/ecom-sub-winback) Re-engage cancelled subscribers with an offer that addresses their actual stated reason for leaving. Email 20% cancelled subscribers re-engaged Set up outcome Subscription ### Subscription Anniversary / Milestone Recognition (https://mihu.ai/solutions/ecommerce/ecom-sub-milestone) Recognize subscription tenure milestones with a meaningful gesture — and a natural moment for a referral ask. Email +10pts retention vs. unrecognized cohort Set up outcome Subscription ### Multi-Subscription Household Consolidation (https://mihu.ai/solutions/ecommerce/ecom-sub-household) Identify multiple subscriptions in the same household and offer a consolidated, transparent arrangement. Email 25% consolidation offer acceptance Set up outcome Popular ### First-Purchase Welcome & Cross-Sell (https://mihu.ai/solutions/ecommerce/ecom-welcome-sequence) Turn a first-time buyer into a repeat customer with a structured, personalized welcome sequence. Email WhatsApp 22% second-purchase rate within 90 days Set up outcome Popular ### Browse Abandonment Re-engagement (https://mihu.ai/solutions/ecommerce/ecom-browse-abandon) Re-engage shoppers who browsed specific products repeatedly but never added to cart. Email 8% browse-to-purchase conversion Set up outcome Campaigns ### VIP / High-Spend Customer Recognition (https://mihu.ai/solutions/ecommerce/ecom-vip-recognition) Recognize top-spending customers with a tangible benefit and priority support flagging. Email WhatsApp +20pts VIP retention vs. non-VIP Set up outcome Campaigns ### Seasonal Gift Guide Personalization (https://mihu.ai/solutions/ecommerce/ecom-gift-guide) Replace a one-size-fits-all holiday gift guide with suggestions matched to each customer's own history. Email +30% open rate vs. blanket send Set up outcome Campaigns ### Review-Driven Social Proof Retargeting (https://mihu.ai/solutions/ecommerce/ecom-review-retarget) Use a customer's own positive review as the trigger for a complementary-product suggestion. Email 14% review-triggered cross-sell conversion Set up outcome Campaigns ### Free-Shipping Threshold Nudge (https://mihu.ai/solutions/ecommerce/ecom-freeshipping-nudge) Nudge shoppers just under the free-shipping threshold toward one relevant add-on, never an irrelevant one. WhatsApp 25% nudge acceptance rate Set up outcome Campaigns ### Post-Return Recovery Offer (https://mihu.ai/solutions/ecommerce/ecom-return-recovery) Re-engage a customer who just returned an item — with service recovery first if it was a quality issue. Email 18% recovery-to-repurchase rate Set up outcome Campaigns ### Loyalty Tier Progress Nudge (https://mihu.ai/solutions/ecommerce/ecom-tier-nudge) Show customers exactly how close they are to their next loyalty tier, only when it's genuinely motivating. Email WhatsApp 10% tier-progress-driven purchases Set up outcome Campaigns ### New Launch Early-Access for Repeat Customers (https://mihu.ai/solutions/ecommerce/ecom-early-access) Reward repeat customers with early access to new product launches, with fair allocation if demand is high. Email WhatsApp 20% early-access conversion rate Set up outcome Campaigns ### Sustainability / Values-Based Segment Engagement (https://mihu.ai/solutions/ecommerce/ecom-values-segment) Engage customers who've shown genuine interest in the brand's values-driven side — and no one else. Email +25% segment engagement vs. general list Set up outcome No outcomes match your filters. Clear filters Why teams choose Mihu Never miss a lead Fill the calendar Recover revenue that's slipping away Cut cost-to-serve One layer across voice + messaging ### Apps this needs ### How it works ### Data sources ### What it targets