# Backorder Timeline Management — E-commerce AI agent | Mihu AI

E-commerce · Fulfillment

# Backorder Timeline Management

Keep customers informed and patient on backordered items.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Tracks each backordered item's updated ETA from the supplier/inventory system.

Sends a proactive update whenever the ETA changes, without waiting to be asked.

Offers a no-penalty cancellation or a substitute item if the delay significantly exceeds the original estimate, processed via the OMS.

Confirms completion once the item ships .

## Data sources

OMS / inventory backorder ETA data

## What it targets

Backorder ETA updates sent proactively Target 90%

Backorder cancellation rate vs. no proactive updates Target -20%