# Buy Online, Pick Up In Store (BOPIS) — E-commerce AI agent | Mihu AI

E-commerce · Fulfillment

# Buy Online, Pick Up In Store (BOPIS)

Manage BOPIS orders so pickup is ready and communicated clearly.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

## How it works

Confirms the order is picked and staged at the selected store via the OMS/POS integration, notifying the customer only once it's actually ready.

Sends pickup instructions specific to that location .

Sends a reminder if the order remains unclaimed after a set period.

Coordinates any unexpected unavailability with the store, offering an alternative or refund.

## Data sources

OMS / POS store inventory and staging status

## What it targets

Pickup-ready notifications sent only when truly ready Target 99%

Orders picked up within 48 hours of ready notification Target 80%