# Perishable / Delicate Goods Care Instructions — E-commerce AI agent | Mihu AI

E-commerce · Support

# Perishable / Delicate Goods Care Instructions

Reduce complaints and waste for perishable or delicate products.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

## How it works

Sends care/handling instructions immediately on delivery confirmation for products with known handling sensitivity, triggered by the OMS's delivery event.

Answers follow-up questions about storage, shelf life or handling , grounded in the product's actual specifications.

Offers a fast-track replacement if the customer reports early spoilage/damage despite correct handling, processed via the OMS.

Flags recurring handling complaints for a packaging/shipping review .

## Data sources

Product handling specifications Delivery confirmation data

## What it targets

Care instructions sent on delivery for eligible SKUs Target 95%

Spoilage/damage complaints for those SKUs Target -30%