# Damaged / Defective Fast-Track Replacement — E-commerce AI agent | Mihu AI

E-commerce · Support

# Damaged / Defective Fast-Track Replacement

Replace damaged or defective items with minimal friction.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Collects photo evidence of the damage/defect and order details.

Approves a fast-track replacement without requiring a return first , for straightforward cases checked against damage/defect policy thresholds.

Ships the replacement immediately, written to the OMS , and provides tracking.

Escalates ambiguous or high-value cases for manual review rather than auto-approving.

## Data sources

OMS order data Damage/defect policy thresholds

## What it targets

Straightforward damage claims resolved same-day Target 85%

Replacement shipped before original item's return is processed Target 90%