# Delivery Exception Proactive Resolution — E-commerce AI agent | Mihu AI

E-commerce · Fulfillment

# Delivery Exception Proactive Resolution

Get ahead of carrier delivery exceptions before the customer has to ask.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Monitors carrier tracking events for exception codes (delay, failed attempt, damage reported) via the tracking API.

Proactively notifies the customer with the specific issue and next steps.

Initiates a reshipment or refund per policy if the exception indicates a lost/damaged package, written to the OMS without waiting for a ticket.

Confirms resolution and the updated delivery expectation .

## Data sources

Carrier tracking/exception event feed Reshipment/refund policy

## What it targets

Delivery exceptions proactively communicated Target 90%

WISMO tickets for orders with a proactive exception notice Target -55%