# Pre-Purchase Question & Lead Capture — E-commerce AI agent | Mihu AI

E-commerce · Sales

# Pre-Purchase Question & Lead Capture

Convert pre-purchase questions into orders instead of losing them to silence.

Set up this outcome

## Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Shopper asks about sizing, stock, delivery or compatibility .

Agent answers in seconds from your live catalogue and stock feed .

Recommends the right variant and sends a one-tap checkout link .

Captures the contact and consent for follow-up if they don't buy now, writing them to the CRM as a new lead with the browsed product tagged.

High-value or bespoke enquiries are handed to sales with the thread .

## Data sources

Product catalog Stock feed Shipping rules CRM

## What it targets

Enquiries answered Target 100%

Enquiries converted to orders Target 21%

Average first response Target 30s