# High-Value Order Fraud / Verification Check — E-commerce AI agent | Mihu AI

E-commerce · Fulfillment

# High-Value Order Fraud / Verification Check

Verify legitimacy on flagged high-risk orders quickly.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Contacts the customer on orders flagged by the fraud detection system (unusual value, mismatched billing/shipping, new account + high value) via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk) or SMS.

Verifies identity/order details through a light-touch confirmation.

Releases the order for fulfillment via the OMS once verified, or escalates to the fraud team if verification fails or can't be completed.

Logs the verification outcome for fraud model feedback.

## Data sources

Fraud detection system flags Order/customer data

## What it targets

Flagged orders verified within 4 hours Target 85%

Legitimate orders delayed more than 24 hours by verification Target 5%