# Freight / Large-Item Delivery Scheduling — E-commerce AI agent | Mihu AI

E-commerce · Fulfillment

# Freight / Large-Item Delivery Scheduling

Coordinate delivery appointment scheduling for large items.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Contacts the customer once the item is ready to ship to schedule a delivery window via the freight partner's API, using voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk) or SMS.

Confirms special requirements (stairs, assembly, old item removal) with the delivery partner ahead of time.

Sends a reminder with the delivery window the day before.

Handles rescheduling smoothly if needed, written to the partner's system.

## Data sources

Freight/delivery partner scheduling system Item delivery requirements

## What it targets

Delivery appointments scheduled within 48h of ready-to-ship Target 90%

Rescheduled deliveries completed without a second missed attempt Target 95%