# Gift Card Balance & Issue Resolution — E-commerce AI agent | Mihu AI

E-commerce · Support

# Gift Card Balance & Issue Resolution

Resolve gift card balance questions and application issues at checkout.

Set up this outcome

## Apps this needs

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Checks gift card balance and validity against the platform in real time, on chat or voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).

Resolves common issues (card not applying, partial balance confusion, lost/stolen card reissue per policy).

Applies the balance to the current order directly via API.

Escalates any suspected fraud pattern (multiple failed attempts, reissue requests) to the fraud team.

## Data sources

Gift card platform balance/validity data Fraud pattern rules

## What it targets

Gift card issues resolved in the same session Target 90%

Checkout completion after a gift card issue is resolved Target 75%