# International Duties / Shipping Questions — E-commerce AI agent | Mihu AI

E-commerce · Sales

# International Duties / Shipping Questions

Answer international shipping cost, duties and delivery-time questions clearly.

Set up this outcome

## Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Detects an international shopper (by IP/address) asking about shipping cost, customs duties or delivery time.

Gives a destination-specific answer , including whether duties are prepaid (DDP) or collected on delivery (DDU), from the shipping rules engine.

Gives a realistic delivery timeframe for that destination via the carrier's estimate API, not a generic figure.

Completes checkout in the same conversation if the shopper proceeds.

## Data sources

International shipping/duties rules by destination Carrier delivery estimates

## What it targets

International shipping questions answered accurately Target 95%

International cart abandonment at the shipping-cost step Target -20%