# Live Shopping Event Chat Support — E-commerce AI agent | Mihu AI

E-commerce · Sales

# Live Shopping Event Chat Support

Handle the surge of product questions during a live shopping/livestream sales event.

Set up this outcome

## Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Monitors chat/comments during the event and answers questions grounded in the specific products currently featured , pulled from the live event's product schedule.

Directs viewers to the exact product page/checkout link for the item currently being shown.

Escalates anything requiring the host's live response rather than guessing.

Sends a follow-up post-event to anyone who asked a question but didn't purchase, logged from the chat transcript.

## Data sources

Live event product schedule Product catalog

## What it targets

Live event chat questions answered in real time Target 90%

Live-event-driven conversion rate vs. standard traffic Target +12%