# Loyalty Points Balance & Redemption — E-commerce AI agent | Mihu AI

E-commerce · Support

# Loyalty Points Balance & Redemption

Help customers understand and use their loyalty points balance.

Set up this outcome

## Apps this needs

Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Answers points balance and redemption questions grounded in the loyalty program's actual rules.

Proactively flags expiring points with enough lead time to use them.

Applies a redemption directly to an order if requested, written to the loyalty platform.

Explains earning-rate or tier questions clearly.

## Data sources

Loyalty platform points balance/rules Expiry schedule

## What it targets

Points balance questions resolved without escalation Target 90%

Points redeemed before expiry (for notified customers) Target 45%