# Marketplace Order Consolidation — E-commerce AI agent | Mihu AI

E-commerce · Fulfillment

# Marketplace Order Consolidation

Give customer support one unified view of an order regardless of channel.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Looks up the order across all sales channels by order number or customer identifier, via the marketplace and OMS APIs together.

Applies the correct policy for that channel (marketplace orders often have different return/refund rules than DTC).

Handles the request per the applicable channel policy, escalating to marketplace-specific processes where required (e.g. an Amazon return via Amazon's own flow).

Logs the interaction consistently to the CRM for a unified customer history regardless of channel.

## Data sources

Marketplace order data Channel-specific policy rules CRM

## What it targets

Orders looked up successfully regardless of channel Target 98%

Channel-policy handling errors Target 2%