# Order Modification Window Handling — E-commerce AI agent | Mihu AI

E-commerce · Fulfillment

# Order Modification Window Handling

Let customers change or cancel an order within the brief window before it enters fulfillment.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Checks the order's fulfillment status the moment a change/cancel request arrives, via the OMS.

If still modifiable, processes the address change, item swap or cancellation directly via API.

If already picked/packed, explains clearly it can't be changed and offers the alternative (return/exchange once received).

Confirms the outcome immediately either way, written to the order record .

## Data sources

OMS / WMS real-time fulfillment status

## What it targets

Modification requests resolved within the modifiable window Target 90%

Support tickets created for a modifiable-window request Target -70%