# Multi-Item Partial Return Coordination — E-commerce AI agent | Mihu AI

E-commerce · Fulfillment

# Multi-Item Partial Return Coordination

Process returns for part of a multi-item order accurately.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Identifies which items are being returned and checks the OMS for a bundle/multi-buy discount impact.

Recalculates the correct refund amount accounting for the discount adjustment, explained clearly to the customer.

Processes the return label and refund once the item is confirmed received, written to the OMS.

Escalates any dispute about the recalculated amount for manual review.

## Data sources

OMS order/discount rules Returns processing status

## What it targets

Partial returns processed with correct discount recalculation Target 98%

Disputes over partial-return refund amounts Target 3%