# Price Match / Competitor Price Handling — E-commerce AI agent | Mihu AI

E-commerce · Sales

# Price Match / Competitor Price Handling

Handle price-match questions consistently against policy.

Set up this outcome

## Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent receives a price-match question referencing a specific competitor price.

Checks it against the store's published price-match policy and margin floor , stored in the pricing engine's rules table.

Applies the match via a discount code written to the cart , or explains transparently why it doesn't qualify.

Completes the purchase if matched; frequently-cited competitors are logged to the CRM for pricing/merchandising awareness.

## Data sources

Price-match policy rules Competitor price (shopper-provided) CRM

## What it targets

Price-match questions answered same-session Target 95%

Price-match-assisted conversion rate Target 60%