# Product Recall / Safety Notice — E-commerce AI agent | Mihu AI

E-commerce · Support

# Product Recall / Safety Notice

Notify affected customers of a product recall or safety notice quickly and completely.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Identifies every customer who purchased the affected SKU/batch from OMS order records.

Sends a clear, non-alarmist notice explaining the issue and required action.

Processes the refund/replacement directly as part of the same interaction, written to the OMS.

Tracks notification and resolution completion rate for compliance reporting.

## Data sources

OMS purchase history by SKU/batch Recall/safety notice details

## What it targets

Affected customers notified within 24 hours Target 100%

Recall resolution (refund/replacement) completion Target 85%