# Post-Return Recovery Offer — E-commerce AI agent | Mihu AI

E-commerce · Campaigns

# Post-Return Recovery Offer

Re-engage a customer who just returned an item.

Set up this outcome

## Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

## How it works

Checks the return reason (didn't fit, changed mind, quality issue) once processed, via the returns system.

For non-quality returns, offers a relevant alternative with a small incentive .

For quality-related returns, prioritizes service recovery over a sales pitch — an incentive only after confirming satisfaction with the resolution.

Tracks recovery-to-repurchase rate by return reason in the CRM.

## Data sources

Returns system reason codes Product catalog CRM

## What it targets

Non-quality returns offered a relevant alternative Target 70%

Recovery-to-repurchase rate Target 18%