# Returns & Exchange Self-Serve — E-commerce AI agent | Mihu AI

E-commerce · Support

# Returns & Exchange Self-Serve

Process returns without an agent, and convert what can be an exchange.

Set up this outcome

## Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Customer opens a return request on their channel.

Agent checks eligibility against your policy and the order date.

Offers an exchange or the right size first — a saved sale beats a refund.

Issues the return label and books the collection if you offer one.

Processes the refund/exchange automatically once the return is marked received, or flags it for manual review if outside standard policy.

Writes the return reason and outcome to the CRM and flags repeat returners for your team.

## Data sources

Order history Returns policy Stock feed CRM

## What it targets

Return requests handled Target 100%

Resolved without an agent Target 52%

Returns saved as exchanges Target 18%