# Post-Delivery Review Request — E-commerce AI agent | Mihu AI

E-commerce · Retention

# Post-Delivery Review Request

Grow review volume and intercept problems before they become public.

Set up this outcome

## Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

SMS Gateway Fallback text messages for reminders and links. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent waits for confirmed delivery plus a few days' use.

Asks one question on their channel: how did it go?

Happy customers get a one-tap review link .

Unhappy ones get a real fix offered first — escalated to support, not a review link.

Sentiment and outcome write back to the CRM , avoiding double-messaging a customer already contacted through another post-purchase workflow.

## Data sources

Delivery events Order history Review platform CRM

## What it targets

Delivered orders contacted Target 92%

Review submission rate Target 24%

Issues caught before posting Target 100%